Manage Your Support PIN
The Support PIN proves account ownership when you contact EDBB about billing,
security, or sensitive service changes. Treat it like any other secret: share it
only with trusted teammates and rotate it if you suspect exposure.
Spot the PIN on the Summary Card
1
Open your VPS summary
Sign in to the EDBB VPS Portal and open the VPS from Services.
2
Check the right-side overview
The Summary card on the right lists the Support PIN alongside the KVM ID, plan, and installed OS. Tap the copy icon to grab it instantly.
3
Store it safely
Paste the value into your password manager or internal secret vault—avoid plain-text notes or chat messages.
When Support Will Ask for the PIN
- 🔐 Account validation – identity checks for billing adjustments, contact updates, or GDPR-related requests.
- 🛠️ Sensitive changes – rDNS edits, reverse DNS delegation, or provisioning additional IPs through the support desk.
- 🚨 Security escalations – suspicious login reports, suspected compromise, or ownership challenges.
Keep the PIN Under Control
🔒 Store & rotate
Keep the PIN in a shared password manager. Rotate it if team membership changes or if you suspect it leaked.
👥 Limit visibility
Grant access only to staff who handle billing or infrastructure escalations. Remove old entries promptly.
⚠️ Compromised?
Reach Support via the portal messenger or email support@edbb.com and ask for a fresh PIN.