How to Find and Use Your EDBB Support PIN

The Support PIN is used to verify account ownership when requesting sensitive service changes or contacting support regarding your VPS.

Find the PIN in Your Welcome Email

After ordering a VPS, EDBB automatically sends a credentials email containing your server details and Support PIN.

Look for one of these email subjects:

EDBB: Your Linux VPS Credentials

EDBB: Your Windows VPS Credentials

The Support PIN appears inside the Plan Details section together with your KVM ID and VPS information.

Find the PIN in the VPS Control Panel

Open your VPS summary

Check the Summary card

The Summary section displays important VPS details including the KVM ID, hostname, operating system, and your Support PIN.

Store it safely

Save the PIN in a password manager or internal documentation system so it is available when needed.

When You May Need the Support PIN

You may be asked to provide the Support PIN for requests such as:

🔐 Ownership verification

🛠️ VPS-related configuration changes

🌐 IP or rDNS modifications

🚨 Security or abuse investigations

💳 Billing-related account validation

Providing the PIN together with your initial request helps speed up verification and reduces delays.

Security Recommendations

🔒 Keep it private

Treat the Support PIN like a password and avoid sharing it publicly.

Only provide the PIN directly to authorized EDBB support staff when requested.

If you cannot locate your PIN, contact support through the online messenger or by email for assistance

If you contact support regarding a VPS issue, including the VPS ID and Support PIN in your first message can help the request get processed faster.