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Reachability from a particular country or ISP cannot be guaranteed. Filtering, routing changes and application rules can affect access even when the VPS is online elsewhere.
  1. Check the service state and console in the EDBB panel.
  2. Test from the affected network and compare with another network.
  3. Collect MTR/traceroute evidence, the destination, protocol and timestamps.
  4. Contact support@edbb.com with those details before ordering an IP change or migration.
An IP replacement may not resolve external filtering. Reinstallation erases data and is not a general cure for country-specific reachability. Review IP changes and the refund policy without assuming universal access is promised.