Data retention after cancellation - EDBB Docs

VPS data is retained for six days after service termination, then permanently deleted. The retention period is not a routine backup service and does not guarantee continued access to a stopped VPS.

Situation	Retention starts
Immediate cancellation	When the service terminates immediately
End-of-term cancellation	When the service terminates on its due date
Termination for non-payment	At termination, normally 14 days after the renewal due date

Contact support@edbb.com promptly to request recovery or reactivation before deletion. After permanent deletion, recovery is not possible. Back up data before cancelling. An invoice being cancelled or adjusted is a billing action; it does not by itself prove that VPS data has been deleted. See cancellation and the non-payment workflow.

Paid qcow2 exports

A separately requested qcow2 disk export costs EUR 25 and is supplied through a password-protected download link available for 30 days. Download and store your own copy before the file is removed. This download period is separate from the six-day VPS retention period.