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How to correctly report abuse

Report suspected abuse involving EDBB VPS services to abuse@edbb.com. Include enough evidence to identify the affected service, understand what happened and investigate it. Examples include spam, phishing, malware, network attacks and intellectual-property complaints. Include the actual IP address and evidence, even if the IP registration lists another company. EDBB uses infrastructure from the EDIS Global resource pool.

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Where to send your report

Email abuse@edbb.com from an address that can receive replies. Please write in English, send one IP address per notification and use a clear subject such as Abuse report: 192.0.2.10 — phishing — 2026-09-18 12:00 UTC. For an existing report, reply in the same email thread and retain its reference number, if one was provided. Ordinary billing, login and configuration questions belong with support.

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What to include

Include:
  • The EDBB IP address involved, and whether it is the source of traffic or the address hosting the reported content.
  • The date and time, with timezone or UTC offset; UTC is preferred. Include the start and end of a repeated incident if known.
  • A factual description of the activity and why you believe it breaches our Acceptable Use Policy, infringes your rights or is unlawful.
  • Relevant evidence, such as exact URLs, original email headers or timestamped log excerpts. Include source and destination IP addresses, ports and protocol where relevant.
  • A reply-capable contact email and your name or organization where relevant. Rights holders or representatives should explain their relationship to the complaint and provide the details needed to assess it.
A static URL is useful for hosted content but is not required for network attacks or spam. A screenshot or IP-reputation score alone may not contain enough detail; include the underlying URLs, headers or logs where possible.

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Evidence by incident type

Include only evidence relevant to the incident. Do not send passwords, private keys or unrelated personal data. Do not download or attach suspected child sexual abuse material; report its location and your observations.

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What happens next?

EDBB reviews the report and may request further information. Valid complaints are normally forwarded to the account holder for investigation and remediation. Depending on the incident, we may take action to protect affected parties and the network. Serious or ongoing attacks, phishing, malware, scanning, spam or immediate network risk may require immediate filtering, port blocking, suspension or other restrictions under the AUP. Submitting a complaint does not itself establish a violation, and the action taken depends on the evidence and circumstances.

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If you receive an abuse notice

If EDBB has sent you an abuse notification about your service, see Responding to an abuse complaint for the steps to take and how to reply.