Reach the EDBB Abuse Team
Suspected misuse of EDBB infrastructure should be reported directly to
abuse@edbb.com. Include a clear subject line such as
“Abuse report – IP 203.0.113.10” so our queue can triage the case quickly.
- ✉️ Send reports in English so the team can process them without delay.
- ✅ Use a mailbox that accepts replies; we may need clarification or extra logs.
- ⏱️ Verified complaints are reviewed promptly and escalated internally if emergency action is required.
Build a Complete Abuse Report
Organise the facts so our investigators can reproduce the issue. Each entry below is required unless noted otherwise.Contact & context
- Your full name, organisation (if applicable), phone number, and email address.
- The law, policy, or acceptable-use clause you believe is being violated.
- A brief description of the impact (e.g., phishing, DDoS, copyright infringement).
Evidence & scope
- The EDBB IP address or hostname involved. Limit reports to one IP per email—send separate reports for multiple systems.
- A precise timestamp with timezone (UTC preferred). If activity spans multiple moments, list each with matching IP data.
- Static URLs or download locations for hosted content so we can inspect the material directly.
- For spam complaints, attach the original message with full headers (RFC 822 format).
Supporting material
- Screenshots, packet captures, or log excerpts that demonstrate the behaviour.
- For copyright notices, describe the original work and provide a copy or public link to it.
- For trademark complaints, reference the registration number and jurisdiction.
- If your report comes from a third party (e.g., a client or law-enforcement contact), note the authority under which you are acting.
Reports missing timestamps, source IPs, or actionable evidence cannot be processed.
Double-check the details before you hit send.
What Happens Next
- You’ll receive an acknowledgement once your email is in the queue.
- The abuse desk validates the evidence, notifies the affected customer, and coordinates mitigation or service suspension where appropriate.
- Follow-up questions arrive from the same abuse@edbb.com mailbox—respond promptly so the case does not stall.