Meet the EDBB Support Desk
Our support team is your first point of contact for all billing-related inquiries and technical assistance. We’re here to provide quick and effective solutions and expert guidance, ensuring a smooth experience.
What We Handle (and How)
- 💬 Billing & Accounts – Questions about invoices, payments, or account management. We’ve got you covered.
- 🧭 Control Panel Coaching – We walk you through traffic pool, rDNS updates, snapshots, reinstalls, and all other control panel features.
- 🩺 Troubleshooting Guidance – We help diagnose common issues and point you to the right resources for troubleshooting.
- 🚨 Escalations – We ensure you’re connected with the right experts when something needs deeper inspection.
Whichever channel you prefer - live messenger or email - we’ll respond with clear steps and links you can action immediately.
Support Boundaries for Your Security
To ensure your privacy and security, our infrastructure-focused support does not include:
- 🚫 Logging into your VPS, databases or downstream services
- 🚫 Installing software or patches
- 🚫 Changing configurations
- 🚫 Updating passwords or ports
- 🚫 Migrating servers to another account or location
We strictly operate as an infrastructure provider and do not access customer servers or perform software configurations. This ensures your data remains secure and private.
Get the Help You Need
Managing server-related tasks can be challenging. Here are the best ways to get assistance:
Explore Our Knowledge Base 📚
Visit our Knowledge Base for articles and guides on troubleshooting, configurations, and more.
Bring in a Systems Expert
For custom stacks, migrations, audits, or security hardening, partner with a trusted freelancer or managed service provider who can work hands-on within your VPS.
VPS forums, sysadmin groups, and professional networks often have real-world advice from peers running similar workloads.
We’re Ready When You Are
Serving you well is core to the EDBB experience. Reach out whenever something feels unclear - we’ll provide the context, resources, or escalation you need while keeping your environment private and secure.
