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Contact support@edbb.com or use the messenger on the EDBB website. We can help with your account, invoices, control panel and VPS infrastructure.

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What we can help with

  • Payments, invoices, renewals and cancellation.
  • Signing in to your EDBB account.
  • Control-panel functions, including reinstalling, traffic assignment and reverse DNS.
  • Service availability and problems with the underlying infrastructure.
Check the status page for known incidents at your server’s location.

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What you manage

EDBB VPS hosting is unmanaged. You manage the operating system, applications, updates, users, security settings and backups. We can point you to relevant guides, but we do not administer your software or perform application migrations for you. If you need someone to maintain the server or applications, use your own administrator or a managed-service provider.

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What to include in a support request

To help us investigate, please send:
  • The VPS IP address or service ID.
  • What you expected to happen and what happened instead.
  • The exact error message, if there is one.
  • When the problem started, including the timezone.
  • The checks you have already tried and any relevant logs or screenshots.
Remove passwords, private keys and other secrets. Provide your Support PIN through the official support channel when requested for verification; do not post it publicly. For suspected abuse, email abuse@edbb.com and follow the abuse-reporting guide.