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Our automated emails use a symbol and a descriptive subject line to help you recognize the type of notification. The subject identifies what happened; the email explains which service is affected and any next steps. You do not need to memorize the symbols. Read the wording alongside them and follow the instructions in the email. Symbols may look different depending on your email app.

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What each symbol means

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Examples of email subjects

These examples show how the symbol, event, and any next step work together. Read the email body for the details that apply to your service.

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Traffic emails: pool balance and VPS allowance are different

Your shared Traffic Pool is an account-wide reserve. A VPS has its own current traffic allowance, made up of its Plan Traffic plus any Pool Traffic assigned to it. A complimentary credit or successful Pool top-up adds traffic to the reserve. It does not automatically assign that traffic to a VPS or, by itself, restore the speed of a rate-limited VPS. To use the reserve, assign Pool Traffic to the affected VPS manually, or use Auto-Hydration when it is enabled for that VPS and its conditions are met. Auto-Hydration uses the existing Pool balance; it does not purchase more traffic automatically. A low Pool warning means the reserve has crossed its low-balance threshold. The remaining balance may already be below 20%, or even zero, when the notification is sent. A VPS can still have available traffic even when the Pool is low or empty.

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Upgrade and IP emails: ready does not always mean active

The 🔄 symbol means EDBB has completed its part, but you still need to activate or configure the change. For RAM and vCPU upgrades, follow the email’s activation instructions. These upgrades require a cold boot: shut down the operating system cleanly, wait for Turned off, then click Server Off in the EDBB panel to start it again. Restart VPS and an operating-system restart do not perform this full stop/start. See Upgrade resources and Restart or power cycle your VPS. For IPv4 additions or changes, configure the address inside the operating system. Restarting the VPS alone does not replace the required network configuration.
When your primary IPv4 address is replaced, the old address stops working immediately. Use the configuration guidance linked above and VNC access where needed. Reinstallation is a separate option that deletes the VPS contents; it is not required when you configure the new address manually.
For Drive Boost and plan upgrades that increase storage, complete the required cold boot, then extend the partition and filesystem inside the operating system. EDBB expands the virtual drive only. Back up first and follow the Linux disk or Windows disk instructions.

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Billing and other service notices

Payment reminders and abuse notices have their own instructions. Do not infer their status or deadline from an emoji alone.

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How to act on a notification

  1. Read the subject and email body. Identify what happened and whether action is recommended or required.
  2. Check the scope. Confirm which VPS is affected using the service details in the email, or whether the message concerns your shared Traffic Pool.
  3. Follow the relevant instructions. A completed top-up, a prepared upgrade, and a removed restriction are different events.
  4. Check the current state in the EDBB Control Panel. An email describes the situation when it was sent; usage and service status may have changed since then.
If you are unsure what a message means, contact EDBB support and include the subject and affected service details. Do not include your VPS password. For the steps behind these notices, see Common VPS tasks.