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VPS Cancellation and 24-Hour Refund Policy

If you have recently purchased a VPS, you may request a refund within 24 hours of the original purchase, provided your order meets the eligibility requirements outlined below.

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Alternative to refund: location change

If your VPS was ordered within the last 24 hours and the only issue is that you selected the wrong location or you would like to change the server to another location, you may not need a refund. Instead, you can request one free location change, allowing you to:
  • Move your VPS to another available location.
  • Keep your current VPS plan.
  • Keep your existing billing cycle.
  • Avoid placing a new order.
A free location change replaces the refund option. Once a location change has been completed, the VPS is no longer eligible for a refund.

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Step 1 — Cancel the Service

You can cancel a VPS at any time from the EDBB Control Panel. If you intend to request a refund, select Cancel Immediately so the service is terminated right away.
Need a refresher? Follow the dedicated Cancel a VPS guide.

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Step 2 — Check Refund Eligibility

✅ Eligible for Refund

  • VPS ordered within the last 24 hours
  • No promo codes, special bundles, or traffic add-ons applied
  • No prior refund within the past 12 months
  • Service cancelled immediately (not end-of-term)
  • Account in good standing with no AUP violations

❌ Not Eligible for Refund

  • More than 24 hours have passed since the original order
  • Promo codes, traffic add-ons, or plan upgrades were used
  • A refund has already been issued to the same customer within the last 12 months
  • The VPS has been suspended for abuse or policy violations
  • A free location change has already been completed for the VPS

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Step 3 — Contact EDBB Support

1

Prepare your details

Gather your VPS primary IPv4 address, Support PIN, invoice number, and purchase time.
2

Submit your refund request

Contact us through the portal messenger or email support@edbb.com. Include the information below and mention that you’re requesting a refund under the 24-hour refund policy.
3

Wait for confirmation

We’ll review your request to confirm eligibility. If approved, we’ll issue a credit note where required and refund the original payment method. Cryptocurrency refunds are processed in accordance with the Crypto Travel Rule and may require additional wallet information.
Processing times depend on your payment provider. Card refunds usually appear within a few business days, while cryptocurrency refunds depend on blockchain confirmation times and the payment provider’s processing schedule.

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Additional Information

  • Refund requests must be submitted within 24 hours of the original purchase.
  • Only one refund request is permitted per customer within a rolling 12-month period.
  • Refunds are not available for services purchased using promotional pricing, discount codes, special bundles, traffic add-ons, plan upgrades, or services that have already been relocated using the free location change option.
  • Requests missing the required service information may delay processing.