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Why Payments Are Blocked

Cryptomus uses AML and risk scoring to analyse every transfer. If a transaction looks suspicious, they pause settlement until the sender proves the funds are legitimate.

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What to Do

1

Complete the questionnaire

Provide the requested details on-screen (source of funds, wallet type, business purpose).
2

Have the TXID ready

You’ll need the transaction hash for any follow-up.
3

Escalate if needed

Contact Cryptomus directly via Telegram @cryptomussupport or email support@cryptomus.com (06:00–21:00 UTC).
Once the review is complete, Cryptomus either releases the payment to EDBB or refunds it to your wallet. If you need us to check the invoice status, reach out via the portal messenger or email with the TXID and invoice number.