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Why Services Can’t Be Moved

Every VPS is linked to the customer account that ordered it—billing history, Support PIN, and access controls all depend on that relationship. Moving a live service to another account would break those records, so EDBB treats migrations as new deployments.

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How to Hand Over a Service

1

Order under the destination account

The recipient should deploy a VPS with the required specs in their own EDBB account.
2

Migrate workloads

Transfer data using backups, snapshots, or configuration management tools. Update DNS, firewall rules, and monitoring to point at the new instance.
3

Retire the original service

Once verification is complete, cancel the old VPS so billing, credentials, and support ownership stay in sync.
Keeping each service tied to the correct account maintains a clean audit trail for payments, support requests, and compliance checks.