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Why It Happens

CoinPayments and Coinbase Commerce lock the FX rate for a short window (usually around 60 minutes). Payments that land on-chain after the timer can’t be auto-matched to your invoice without manual review.

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What to Do

1

Collect the details

Save the transaction hash (TXID) and any order reference the gateway displayed.
2

Share with Support

Contact us via messenger or email with the invoice number, TXID, timestamp, and amount sent.
3

Wait for processor review

We liaise with the gateway to apply the payment or trigger a refund, then confirm the outcome.
Future tip: send the payment immediately after the checkout page displays the wallet and amount to avoid rate-lock expiration.