Skip to main content

​
First Confirm the Scope

Regional carriers or national firewalls sometimes filter specific IPv4 ranges. Before requesting changes, confirm whether the problem only affects your local network or if it is widespread.

​
Verify the Scope of the Issue

1

Test from alternate networks

Try a mobile hotspot, a second ISP, or a trusted VPN. If those succeed, the block likely sits with your primary provider.
2

Check from other regions

Ask colleagues abroad or use external monitors (Looking Glass, latency tools) to ping the IP from multiple countries.
3

Document your findings

Capture traceroute/WinMTR output and note timestamps. This evidence speeds up any follow-up with EDBB or upstream carriers.

​
Request a Replacement IP

Within the first 24 hours of provisioning, EDBB will swap the primary IPv4 once at no cost.
  • Contact Support via the messenger or email with your VPS identifier.
  • Attach the reachability tests showing where the IP is blocked.
  • Once approved, the portal replaces the address—reinstall the VPS or apply the new configuration manually so services resume.
How to Change IP

​
Mitigation Tips

  • Update DNS records and application allow-lists with the replacement IP promptly.
  • Where available, leverage a CDN or proxy with PoPs in your target region to absorb filtering.
  • Maintain standby nodes in alternate jurisdictions as part of your continuity plan.