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Before You Start

Collect hop-by-hop data as soon as you observe loss or latency. Fresh diagnostics help EDBB identify whether the issue sits with your ISP, an upstream carrier, or inside the data center.

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Windows Tools

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Command Prompt Traceroute

  1. Press Windows + R, type cmd, and hit Enter.
  2. Run tracert <VPS IPv4 or IPv6>.
  3. After it completes, right-click the title bar → Edit → Mark, select the entire output, press Enter, and paste it into your support message (messenger or email).
  1. Download and install WinMTR.
  2. Launch the app and enter the VPS IPv4 in Host.
  3. Click Start and let it run for 5–10 minutes.
  4. Use Export TEXT to save the results and attach the file.

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Linux or macOS

  1. Install the tools if needed:
    • Debian/Ubuntu: sudo apt update && sudo apt install traceroute mtr
    • RHEL/CentOS/Alma/Rocky: sudo dnf install traceroute mtr
  2. Run traceroute <VPS IPv4> to capture the hop list.
  3. Run mtr -w -c 100 <VPS IPv4> for a summary, or mtr -rwzbc 100 <VPS IPv4> > mtr-report.txt to export a text file.
  4. Attach the output or saved file when contacting Support via messenger or email.
For IPv6, repeat the commands with traceroute6 / mtr -6.

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Submitting the Results

Include the traceroute/WinMTR/MTR output, the time of the test, and the VPS IP in your support message.
EDBB engineers use this hop-by-hop data to determine whether the issue is on your local network, an upstream carrier, or within the data center.