# Acceptable Use Policy (AUP) Source: https://docs.edbb.com/acceptable-use-policy Use cases that violate EDBB's Acceptable Use Policy (AUP), including but not limited to child sexual abuse material, illegal content, and other prohibited activities. ## Prohibited Applications and Activities Our **Acceptable Use Policy (AUP)** explains the terms of using our services. You must comply with these policies and engage only in legal activities. The following violations will result in account termination or legal action: We split the rules into three quick-reference sections so you can confirm compliance easily. ## 1. Zero-Tolerance Offences The following violations will result in account termination and legal action: * Hosting or distributing CSAM will lead to immediate account termination and reporting to authorities. C2 Servers, sinkholes, droppers, phishing kits or similar tools lead to immediate termination - no warnings are sent. Attempts to tamper with EDBB infrastructure or upstream carriers void your service agreement immediately. Launching attacks (booter services), any kind of stress testing, or using EDBB infrastructure for attacks is prohibited. * Hosting websites selling counterfeit products (e.g., fake Nike, Adidas, Moncler, ...) leads to account suspension. *** ## 2. Network and Platform Safeguards The following activities are forbidden and will lead to account suspension or termination. Unsolicited email, SMS, or direct messages are not allowed. Verified complaints suspend the service; repeat offences result in cancellation without refund. * Maximum of 10 simultaneously configured IPv6 addresses per VPS. * Rapid rotation or randomized usage (random IPv6 proxies) are not allowed. * Flooding the Neighbor Discovery cache leads to account termination. Unauthorized port scans, vulnerability probing against third-party infrastructure are not allowed. (Get in touch to obtain an exempt if you are a security firm conducting contractual work). Entry nodes and middle relays are allowed; TOR exit nodes, I2P outproxies, and similar egress services are forbidden. IRC workloads attract attacks. Review the [Advisory for High-Risk Clients](https://docs.edbb.com//faq/traffic-bandwidth/dos-attacks/advisory-for-high-risk-clients) before deploying IRC-related services. Cryptocurrency mining activities are prohibited on EDBB VPS plans (and no longer profitable anyway) *** ## 3. Content and Conduct Rules Users must respect the dignity, rights, and safety of others. The following activities are strictly forbidden and will result in account termination: * Distributing, hosting, or endorsing content that infringes on intellectual property rights, including copyrights, trademarks, and patents. * Publishing or sharing knowingly false information with the purpose of damaging the reputation of individuals or organizations. * Unauthorized sharing of private information, images, videos, or other content that violates personal privacy. Content that promotes, instructs, or glorifies self-harm or suicide is not allowed. * Distributing or endorsing materials that promote radical ideologies, hate speech, or discrimination. Hosting any illegal content (e.g. "warez") will result in account suspension. *** ## 4. Staying Compliant * Keep your contact details up-to-date so you can respond quickly to abuse notifications. * Apply strong passwords, MFA, and regular patching to prevent compromised workloads. * Unsure about an edge case? Contact EDBB Support for clarification before deploying. Following these guidelines keeps the network safe for everyone and ensures your services stay online without interruption. ## 5. Security Research and Authorized Testing Activities We actively support verified security research and controlled commercial testing. If your work includes hosting sinkholes, operating honeypots, monitoring network segments, conducting forensic or traffic analysis, or performing authorized stress and resilience tests — we can provide suitable exemptions and infrastructure guidance. Security software developers, accredited research teams, and governmental entities conducting legitimate investigations are welcome to collaborate under predefined security frameworks. # How to Extend Hard Drive in Windows Source: https://docs.edbb.com/advanced-setup-guides/extend-hard-drive-windows-guide Learn how to extend or resize your hard drive in Windows using Server Manager, Disk Management, or advanced tools. Follow this step-by-step guide to manage disk space effectively. ## Introduction Managing disk space effectively is a crucial task on Windows Server. The **File and Storage Services** feature in **Server Manager** provides an intuitive way to resize volumes, whether you need to expand or shrink a drive. This guide walks you through the process. NOTE: To fully apply your upgrade, first shut down your OS, power off the server from the Control Panel, and then power it back on through the Control Panel. This process ensures the system recognizes the updated drive specifications. Keep in mind, the additional space will remain unavailable until you resize your disk or partition. Reformatting is only necessary if you intend to create a new partition. *** ## How to Resize a Hard Drive ## Step 1: Accessing Server Manager 1. **Log in to the Server:** Access your server via Remote Desktop or the local console. 2. **Open Server Manager:** * Click on the **Start** button and select **Server Manager.** * If it doesn’t open automatically, search for `ServerManager.exe` and run it. Extend Windows Hard Drive *** ## Step 2: Navigate to File and Storage Services 1. In the Server Manager dashboard, select **File and Storage Services** from the left-hand panel. 2. Click on **Volumes** to display all configured drives on your server. Extend Windows Hard Drive *** ## Step 3: Select the Target Volume 1. In the **Volumes** section, locate the drive you want to resize. 2. Right-click the drive and choose: * **Extend Volume** to increase its size. * **Shrink Volume** to reduce its size. Extend Windows Hard Drive *** ## Step 4: Extending a Volume 1. If there’s unallocated space available on the disk: * Selecting **Extend Volume** will launch a wizard that allows you to allocate the unused space to the volume. 2. Specify the amount of space to add to the volume. 3. Click **OK** to apply the changes. Extend Windows Hard Drive *** ## Step 5: Shrinking a Volume 1. To shrink a volume, right-click the desired drive and select **Shrink Volume.** 2. Enter the amount of space you want to reduce from the drive. 3. Click **OK.** 4. The freed-up space will appear as **Unallocated Space.** *** ## Step 6: Verify Changes 1. Return to the **Volumes** section in Server Manager to confirm the updated volume size. 2. For a more detailed view, you can use **Disk Management.** Extend Windows Hard Drive *** ## Important Notes * **Backup Data:** Always back up important data before making any changes to the disk. * **Unallocated Space Requirement:** To extend a volume, unallocated space must exist on the same disk and be contiguous with the target volume. * **In-Use Volumes:** If the volume is in use by active services or applications, a restart may be required. *** ## Common Issues and Solutions 1. **Extend Volume is Grayed Out:** This occurs when there’s no contiguous unallocated space next to the volume. * Consider using advanced tools to move or merge partitions. 2. **Limited Shrink Volume:** * System files or reserved partitions can limit how much space you can shrink. * Use advanced tools like **Diskpart** for further management. *** ## Alternative Tools If File and Storage Services cannot meet your requirements: * Use **Disk Management** for basic disk operations. * Use **Diskpart** or **PowerShell** for advanced disk management. * Consider third-party software such as **MiniTool Partition Wizard** or **EaseUS Partition Master.** # GUI versions of Ubuntu or Debian Source: https://docs.edbb.com/advanced-setup-guides/gui-versions-of-ubuntu-debian EDBB does not offer desktop enabled Debian or Ubuntu images, but users can install Ubuntu 22.04 and enable the GUI via a few shell commands. ## OS images with Graphical Desktop enabled **Asif from Lahore (PK) asked:** Do you provide GUI version for Ubuntu or Debian? **EDBB answered:** Although EDBB does not offer a dedicated Debian or Ubuntu image with GUI enabled, **you can** install Ubuntu 22.04 and **add the GUI via a few small shell commands.** 1. Update the apt package index and install the `tasksel` tool. ```shell theme={"system"} $ sudo apt update $ sudo apt install tasksel ``` 2. Execute the following `tasksel` command to install the Ubuntu desktop environment "Kubuntu". ```shell theme={"system"} $ sudo tasksel install kubuntu-desktop ``` 3. Reboot your system ```shell theme={"system"} $ reboot ``` 4. The graphical user interface (GUI) should now start. Depending on your system, you may need to select your desired desktop environment on the login page before logging in. If the GUI isn't starting at all, ensure that your system is set to boot into the graphical target. To do so, run: ```shell theme={"system"} $ sudo systemctl set-default graphical.target ``` **Advanced option for point 2**: If you only run `tasksel` \*\*without \*\*specifying the parameter `install kubuntu-desktop`, you can pick what you would like to install from a dialog. ```shell theme={"system"} $ sudo tasksel ``` GUI versions of Ubuntu or Debian # Manually Resize Disk After Plan Upgrade on live Linux Systems Source: https://docs.edbb.com/advanced-setup-guides/manually-resize-disk-after-plan-upgrade-on-live-linux-systems Learn how to manually resize disk space on a live Linux system after a VPS plan upgrade using SystemRescueCD. Follow this step-by-step guide to expand your root partition safely and efficiently. Always back up your data before proceeding. ### Important Notice: Risks Associated with Resizing Disk Space Resizing disks and partitions on production Linux operating systems is a complex and potentially hazardous process that should only be undertaken by experienced system administrators. There are significant risks involved, including the possibility of data loss. It is imperative to perform a complete backup of all data on the drive before attempting any resizing operations. Additionally, be aware that the process might not work as intended, and unforeseen issues could arise. **Please proceed with caution and use this guide at your own risk.** It is not always practical to reinstall the operating system just to add disk space. With this guide, you can manually resize your disk and expand the existing root partition. To resize disk space and unallocated space on your disk, use SystemRescueCD. The SystemRescueCD is a Linux system rescue disk available as a bootable CD-ROM. Remember, modifying disk partitions and file systems can be risky and may result in data loss, especially if there's a power interruption or if the operations are performed incorrectly. Always back up important data before proceeding. Here’s a general guide on how to resize disk space manually: ## Access the EDBB VPS Control Panel After the Upgrade was confirmed ... * Log in to the EDBB Control Panel * Locate your VPS from the Services tab * After confirming the upgrade, initiate a shutdown (power-off) and turn on the VPS again. It is important to fully power off. ## Mount System Rescue CD and Boot * Click Mount ISO * Select ***System-Rescue-CD-6-x86.iso*** image * Set button **force reset & boot** * Finish mount by clicking "**Mount ISO**" * **Enable VNC Server** Resize Linux Disk/Partition ## Launch noVNC 1. Click "**Launch noVNC**" to see console output 2. Click into the noVNC browser window to set focus 3. Select "**Boot SystemRescueCd using default options**" 4. Press **Enter** to confirm Resize Linux Disk/Partition ## Resize partition * **Start the Graphical Interface**: If SystemRescueCD boots into a command line, you can start the graphical interface by typing: `startx`. * **Open GParted**: Once in the graphical interface, open GParted. GParted is a free partition editor for graphically managing your disk partitions. Press "**Fix**" button on "Libparted Warning" pop-up window. Resize Linux Disk/Partition In the GParted window that opens, you will see several partitions. It will vda1 and vda2 partitions. You need to add unallocated space to vda1 (root) partition but you will not be able to expand space in the /dev/vda1 (root) partition without deleting /dev/vda2 (swap). 1. **Remove the swap partition**. The vda 2 (swap) partition will be located next to vda1 and the unallocated space. Right-click on this partition and set Delete. 2. **Resize Partitions**: To extend the root partition(vda1), right-click on it in GParted to root partition(vda1), and select “Resize/Move”. Then, drag the handles to include the unallocated space and click “Resize/Move”. In the field "Free space following" install the size of your future swap partition. 3. **Apply Changes**: After arranging the partitions as desired, click the “Apply” button in GParted to apply the changes. Be aware that this process can take some time and may result in data loss if not done correctly. 4. **Сreate a swap partition**. Right-click on unallocated space and select New. In the Field File system switch to Linux-swap and click Add button. Resize Linux Disk/Partition 1. **Check and Repair File Systems**: Once the partitioning is complete, it's a good idea to check the file systems for errors. You can do this from GParted by right-clicking on each partition and selecting “Check”. 2. **Exit and Reboot**: After completing the partitioning and checks, exit GParted and the graphical interface, then reboot your system. ## Identify the New Swap Partition 1. **Log into Your VPS:** Login to with root of the system. 2. **List Current Partitions**: Use the command blkid to list all partitions and identify the swap partition and its UUID. Copy the UUID of a swap partition. `blkid` 3. **Edit FSTAB** **config:** Before editing /etc/fstab, it’s a good idea to back it up. Use: `cp /etc/fstab /etc/fstab.backup` 4. **Edit fstab**: Open the /etc/fstab file in a text editor: `nano /etc/fstab` 5. **Locate Swap Entry**: Find the line in fstab that corresponds to the swap partition. It will have 'swap' in the type field. 6. **Update UUID**: Replace the old UUID with the new one you noted earlier. Be careful to only change the UUID in the swap line. 7. **Save and Close:** Save the changes using CTRL+O combination and close the editor. 8. **Restart the VPS**: Finally, reboot the server to boot into your primary operating system. You can continue to monitor this process via the VNC connection until you have confirmed that the server boots correctly and the new disk settings are functioning as expected. 9. **Verify Swap Status:** Ensure that the swap is active and using the new UUID by running "swapon -s" or "cat /proc/swaps" **Final Steps**: 1. **Unmount SystemRescueCD** 2. **Disable VNC access** **Congrats!** Congratulations on completing the manual disk resizing process using the SystemRescueCD! Navigating the complexities of SystemRescueCD and ensuring the safety of your data throughout this delicate procedure is no small feat. Well done on achieving this significant milestone in system management! 🌟 Well done on enhancing your system's capabilities! 🎉👍 # Automate MikroTik CHR Deployment on EDBB VPS Source: https://docs.edbb.com/advanced-setup-guides/script-based-mikrotik-router-os-installation-guide-winbox Provision MikroTik RouterOS (CHR) on an EDBB VPS with a single install script, then connect through Winbox for final configuration. This guide walks through installing **MikroTik Cloud Hosted Router (CHR)** on an Debian-based EDBB VPS.\ You’ll download the latest CHR image, inject an autorun script, write the image to the VPS disk, and reboot straight into RouterOS.\ Winbox is then used to complete the initial configuration. *** ## 1. Prepare the VPS 1. Reinstall the VPS with a clean Debian 12 environment using the [EDBB Control Panel](https://my.edbb.com). 2. Boot the VPS and connect via SSH. *** ## 2. Create the Installation Script 1. Create a new script file (example name: `install_chr.sh`): ```bash theme={"system"} nano install_chr.sh ``` 2. Paste the following script provided by EDBB: ```bash install_chr.sh expandable theme={"system"} #!/bin/bash set -euo pipefail # Include sbin paths export PATH="$PATH:/usr/bin:/bin:/usr/sbin:/sbin" # Auto-detect target disk (vda vs sda) if [ -b /dev/vda ]; then export TARGET_DISK=/dev/vda elif [ -b /dev/sda ]; then export TARGET_DISK=/dev/sda else echo "ERROR: Neither /dev/vda nor /dev/sda found. Available disks:" >&2 lsblk -d -o NAME,SIZE,TYPE >&2 exit 1 fi echo "Using TARGET_DISK=$TARGET_DISK" sudo apt-get update && sudo apt-get upgrade -y # add parted for partprobe; util-linux provides fdisk sudo apt-get -y install gzip unzip curl wget util-linux ca-certificates parted # Latest stable RouterOS v7 latest_version="$(curl -fsSL https://download.mikrotik.com/routeros/NEWESTa7.stable | awk '{print $1}')" # CHR RAW disk image ZIP="chr-${latest_version}.img.zip" IMG="chr-${latest_version}.img" download_url="https://download.mikrotik.com/routeros/${latest_version}/${ZIP}" # Download + extract wget -O "$ZIP" "$download_url" rm -f "$IMG" unzip -o "$ZIP" "$IMG" # Attach image with partition scan LOOP="$(sudo losetup --find --show --partscan "$IMG")" sudo udevadm settle 2>/dev/null || true lsblk "$LOOP" cleanup() { set +e sudo umount /mnt/image 2>/dev/null || true sudo losetup -d "$LOOP" 2>/dev/null || true } trap cleanup EXIT # Mount partition for injection: # Prefer p2 first (typically main filesystem) then p1 sudo mkdir -p /mnt/image MOUNTED=0 for p in "${LOOP}p2" "${LOOP}p1"; do [ -b "$p" ] || continue if sudo mount "$p" /mnt/image 2>/dev/null; then if sudo sh -c 'touch /mnt/image/.writetest && rm -f /mnt/image/.writetest'; then MOUNTED=1 echo "Mounted writable partition: $p" break fi sudo umount /mnt/image fi done if [ "$MOUNTED" != "1" ]; then echo "ERROR: Could not mount a writable partition inside CHR image ($IMG)." >&2 exit 1 fi sync sudo umount /mnt/image sudo losetup -d "$LOOP" trap - EXIT # Write CHR image to disk echo u | sudo tee /proc/sysrq-trigger >/dev/null sudo dd if="$IMG" bs=4M of="$TARGET_DISK" status=progress conv=fsync sudo sync # Verify layout best-effort sudo partprobe "$TARGET_DISK" 2>/dev/null || true lsblk "$TARGET_DISK" || true sudo fdisk -l "$TARGET_DISK" 2>/dev/null || true echo s | sudo tee /proc/sysrq-trigger >/dev/null echo "Waiting 5 seconds..." end_time=$((SECONDS + 5)) while [ $SECONDS -lt $end_time ]; do :; done echo "Reboot OS" echo b | sudo tee /proc/sysrq-trigger >/dev/null ``` 3. Save the file (`Ctrl + O`, `Enter`) and exit (`Ctrl + X`). *** ## 3. Run the Installer ```bash theme={"system"} chmod +x install_chr.sh sudo ./install_chr.sh ``` The VPS will reboot automatically after installation. ### Configure RouterOS manually 1. Open your VPS service in the client area. 2. Enable VNC and connect via noVNC or a VNC client. 3. Sign in to RouterOS with user admin and a blank password. 4. Set a new password for the admin account. 5. Identify the network interface: ```bash theme={"system"} /interface print ``` 6. Using the network details from your billing panel, configure the IP address (example values shown): ```bash theme={"system"} /ip address add address=212.166.2.100/24 interface=ether1 ``` 7. Configure the default route (gateway example shown): ```bash theme={"system"} /ip route add gateway=212.166.2.1 dst-address=0.0.0.0/0 ``` 8. Set DNS servers: ```bash theme={"system"} /ip dns set servers=1.1.1.1,1.0.0.1 ``` 9. After configuration, connect to RouterOS using Winbox. *** ## 4. Connect with Winbox After the VPS restarts, it will boot into MikroTik RouterOS: 1. Download Winbox from [mikrotik.com/download](https://mikrotik.com/download). 2. Launch Winbox and create a new session: * **Connect To:** public IPv4 address of the VPS. * **Login:** `admin` * **Password:** enter `password`. * Click **Connect**. You now have a clean MikroTik CHR deployment on EDBB infrastructure, ready for routing, firewall, and VPN services. # Backups Source: https://docs.edbb.com/backups You are responsible for creating backups! Ensure you manage your machines and regularly backup your servers and all your important data! ## Protecting Your VPS Data EDBB does not provide any backup services for VPS. \ It is important that you manage your own backups to protect your data. ## **What this means for you** 🛡 **You are responsible** for creating backups of your server and all important data. \ 🛡 We recommend scheduling regular backups to ensure your data is safe. ### **Why Regular Backups Are Essential for Your VPS Data Protection** > Regular backups are essential for protecting your data against hardware failures, accidental deletions, or cyber threats. Without proper backups, you risk losing critical data, leading to costly downtime or permanent data loss. By scheduling regular backups, you safeguard your systems, enabling quick recovery and uninterrupted operations, minimizing significant disruptions. ## Why It Matters Operating system files, application configs, and customer data are your responsibility. Schedule backups before you need them. Hardware faults, accidental deletes, or security breaches can strike without warning. Prepared backups mean rapid recovery. Keep at least one copy outside the VPS—object storage, another data centre, or your own infrastructure. *** ## Build a Simple and Reliable Backup Plan Having regular backups makes sure you can recover your VPS fast — even after system crashes, mistakes, or attacks. Choose the method that best fits your setup: * **Full snapshots:** save the whole server or disk. Best for complete restores.\ Tools: dd , qemu-img , or hosting snapshots. * **File backups:** copy only selected files or folders. Great for websites, configs, and databases.\ Tools: tar , rsync . * **Cloud or incremental backups:** keep changes synced to remote storage for safety.\ Tools: rclone , restic , borg . Backups you run manually are easy to forget — automate them with cron or systemd timers. **Example (runs every day at 2:30 AM):** ```bash theme={"system"} crontab -e ``` Then add: ```bash theme={"system"} 30 2 * * * /usr/local/bin/backup.sh >> /var/log/backup.log 2>&1 ``` You can also sync your files automatically to cloud storage or another VPS: ```bash theme={"system"} rclone sync /var/www remote:backups/server1 --exclude "cache/**" ``` A backup only helps if it actually works. * **Check file hashes:** use SHA256 or MD5 to verify backups are valid. * **Test restores:** try extracting or mounting backups in a test folder. * **Clean up old files:** delete backups older than 30 days. ```bash theme={"system"} find /backups -type f -mtime +30 -delete ``` Don’t store all backups on one machine. * Keep one local copy for quick recovery. * Upload another to external or cloud storage (S3, Backblaze, Google Drive, etc.). * Encrypt files before upload using gpg or restic --password-command . 💡 *Tip:* Follow the **3-2-1 rule** — 3 copies, 2 different places, 1 offsite. *** ✅ A simple, automated backup plan keeps your server safe and restorable — no matter what goes wrong. *** ## Requesting a Downloadable Image Instant snapshots are not included, but you can request a downloadable .qcow2 image of your VPS disk. Each export costs €25 to cover handling. * Contact Support via the portal messenger or by email with the VPS ID and timeframe. * We prepare the image and provide a secure download link. * Download promptly—links expire to keep data safe. Full instructions live in [Requesting a Downloadable .qcow2 Image Backup](https://docs.edbb.com/faq/upgrades-downgrades/requesting-qcow2-image-backup). # Product Changelog Source: https://docs.edbb.com/changelog/product Discover the latest updates and milestones from EDBB — an independent VPS hosting brand delivering globally distributed compute with seasoned engineering behind it. ## Product Updates Stay informed about the latest releases, improvements, and service milestones from **EDBB**. ### November 1, 2025 — EDBB Officially Launches 🚀 We’re thrilled to announce the official launch of **EDBB (ED Backbone & Co.)** — a new, independent VPS hosting brand operated by a veteran infrastructure team. EDBB combines the independence of a new company with the **infrastructure strength, resilience, and reliability** that comes from decades of designing and managing production hosting environments. The result: a modern, transparent, and performance-focused VPS platform backed by 26 years of hands-on expertise and a truly global footprint. #### What’s New * 🎉 **A new brand, a new company** — independent legal entity, established in 2023, trading since November 2025 * 🌍 **Trusted infrastructure** — delivered through the EDBB backbone spanning multiple Tier III facilities worldwide * 💻 **Official website** — learn more at [www.edbb.com](https://www.edbb.com) * ⚙️ **Unified dashboard** — manage your VPS quickly and easily in the [EDBB VPS Control Panel](https://my.edbb.com) * 📘 **Documentation hub** — step-by-step guides available at [docs.edbb.com](https://docs.edbb.com) #### Why It Matters **EDBB** operates as its own brand with its own roadmap, engineering priorities, and customer experience. By provisioning VPS hosting on a purpose-built backbone, EDBB offers the **best of both worlds** — independent operations backed by a **proven, trusted team**. **EDBB** represents a new beginning — powered by experience, driven by innovation. # Check your Inbox ✉️ Source: https://docs.edbb.com/check-your-inbox Get started with EDBB VPS hosting. Check your inbox for login details, server IP addresses, and access to the Control Panel to set up your Virtual Private Server quickly and easily. ## You are almost ready to go! 🚀 Thank you for choosing EDBB! We're excited to have you on board, and we'll make sure your experience is smooth and personalized. ### What's Next After ordering and receiving a payment confirmation, please keep an eye on your mailbox for a **Welcome Email** from [**support@edbb.com**](mailto:support@edbb.com). This email contains everything you need to get started with your Virtual Private Server (VPS). ### What's in the Email * VPS Primary **IPv4 address** * **Username** and **Password** for the OS * **Operating system** and configuration details * A direct link to the [**Control Panel**](https://my.edbb.com) * Links to to this [Knowledge Base](https://docs.edbb.com) and to our [Acceptable Use Policy, AUP](https://docs.edbb.com/acceptable-use-policy). * Link to our public [Statuspage](https://status.edbb.com). ### Didn't Receive the Email Check your spam folder and whitelist `support@edbb.com`. If nothing arrives within a few minutes, [follow this guide](https://docs.edbb.com/no-email-received) for the next steps. # Which Payment Methods Does EDBB Accept? Source: https://docs.edbb.com/faq/billing-lifecycle/accepted-payment-methods Explore the payment gateways available for EDBB services, including supported cards, cryptocurrencies, and digital wallets. ## Payment Gateways at a Glance EDBB processes payments in EUR through Stripe (cards & wallets) and CoinPayments/Coinbase Commerce (crypto). Pick whichever option suits your finance workflow—no deposits required. ## Cards * Visa * Mastercard * American Express * China UnionPay * Discover & Diners * JCB Cards are charged via Stripe with 3-D Secure support where required. Recurring renewals can be paid manually or automatically using saved card tokens. ## Cryptocurrencies CoinPayments and Coinbase Commerce support a rotating list of popular assets, including: * Bitcoin (on-chain and Lightning) * Bitcoin Cash, Litecoin * Ethereum, Polygon, Solana * USD Coin (USDC), Tether (USDT) * Dogecoin, Binance Coin, and additional majors The gateway locks the exchange rate during checkout; send the exact amount shown to avoid underpayments. ## Digital Wallets * Apple Pay * Google Pay * Alipay These methods settle instantly once the wallet provider confirms the transaction. Need help with a specific payment? Contact Support via the portal messenger or email [support@edbb.com](mailto:support@edbb.com). # Accidental Renewal: Convert Payment to Account Credit Source: https://docs.edbb.com/faq/billing-lifecycle/accidental-renewal-convert-payment-to-credit Learn how to cancel an auto-renewed service, provide the necessary information, and request to have your payment converted to account credit. Simple steps to resolve mistaken renewals. ## Turn an Accidental Renewal into Credit Mistakenly renewed a VPS you meant to cancel? EDBB can convert the charge into account credit if you act quickly and meet the eligibility checks below. ## What to Do In the Control Panel, request cancellation (immediate) for the VPS that auto-renewed. This prevents additional billing. Note the invoice number, primary IPv4 (or KVM ID), and when the payment was made. Contact us via the messenger or email [support@edbb.com](mailto:support@edbb.com) with the information above and confirm you want the payment moved to account credit. ## Eligibility Checklist * Request arrives within **24 hours** of paying the renewal invoice. * Service is still within its current billing cycle (not past the due date). * No previous courtesy credit for the same service in the last 12 months. * Account is in good standing with no AUP violations. When approved, we transfer the payment to your EDBB account balance. Credits can be used for future invoices but are not refunded to the original payment method. # Send Invoices to a Different Email Source: https://docs.edbb.com/faq/billing-lifecycle/add-contact-receive-invoices-different-email Add contacts in the EDBB Control Panel so invoices and other notices go to additional email addresses. ## Add Recipients in the Control Panel Sign in, click your name in the top-right corner, and choose Contacts / Sub-Accounts. Select Add New Contact, fill in their name and email, and tick Invoice Emails (plus any other notifications they should receive). Save the contact. Future invoices now go to both the primary address and the new recipient. Edit or remove recipients from the same menu anytime. # VPS Billing Workflow Source: https://docs.edbb.com/faq/billing-lifecycle/automated-vps-billing-workflow The document outlines the automated billing procedure for EDBB VPS services, including invoice generation, credit card captures, friendly and overdue reminders, service suspension, termination and data deletion. ## Simplified VPS Billing Workflow This timetable shows when we send invoices, reminders, when we suspend services, terminate plans, and when we delete VPS from our disks if an invoice does not receive its payment. | **Day** | **Event** | **Action** | | ------- | --------------------- | ----------------------------------------------------------------- | | -7d | 🟢 Invoice Created | Invoice is generated and sent | | -6d | 🟢 Credit Card Charge | Automatic attempt to charge your card | | -2d | 🟢 Friendly Reminder | First unpaid reminder sent | | 0 | 🟡 Due Date | Payment is due | | +1d | 🟡 Overdue Reminder 1 | First overdue reminder | | +2d | 🟡 Overdue Reminder 2 | Second overdue reminder | | +3d | 🟡 Overdue Reminder 3 | Third overdue reminder | | +7d | 🟠 Service Suspension | VPS service powers down | | +14d | 🔴 Termination | VPS agreement ends (service no longer active, data still present) | | +20d | 🔴 Data Deletion | All VPS data permanently removed (and invoice is cancelled) | ## Service Recovery Options ### **✅ Your Invoice shows Unpaid** **Service recovery is possible!** Proceed with the payment of your invoice, your service will reactivate automatically. Billing WorkflowInvoice timing, payment reminders,... ### **❌ If Your Invoice is Cancelled** #### Service Recovery is Not Available If your invoice shows as **CANCELLED**, **recovery is NOT possible**. Your VPS and **all data have been deleted** **(6 days after termination)** Billing WorkflowInvoice timing, payment reminders,... *** ## **Client Responsibility Notice** VPS customers are solely responsible for: * Managing their virtual machines * Creating regular backups of their servers * Securing all important data * Keeping payment methods updated to avoid suspension and deletion EDBB strongly recommends maintaining backups of all critical information. # How Does Currency Conversion Work? Source: https://docs.edbb.com/faq/billing-lifecycle/automatic-currency-conversion EDBB invoices are issued in EUR. Card and crypto gateways handle conversion automatically based on their prevailing rates. ## EDBB Bills in EUR All invoices are denominated in euro. When you pay with another currency, the conversion happens automatically through your bank, wallet, or crypto gateway. ## Paying with Cards * Stripe charges your card in EUR. * Your bank converts the amount to your billing currency using its daily rate and fees. * Check the statement or online banking for the final converted value. ## Paying with Crypto * CoinPayments/Coinbase Commerce quote the EUR → crypto rate at checkout. * The rate is locked for a short window—send the exact amount before the timer expires. * If the payment arrives late, the gateway may request a top-up or refund the transfer. ## Tips * Review the conversion summary shown by the provider before approving the transaction. * Some cards add FX surcharges; consider wallets or crypto if you want to avoid bank fees. * For large payments, confirm limits with your bank or exchange in advance. # Crypto Payment Arrived After the Time Window Source: https://docs.edbb.com/faq/billing-lifecycle/btc-payment-arrived-after-the-payment-window If your crypto payment misses the quoted window, share the transaction details with EDBB so we can reconcile it manually. ## Why It Happens CoinPayments and Coinbase Commerce lock the FX rate for a short window (usually around 60 minutes). Payments that land on-chain after the timer can’t be auto-matched to your invoice without manual review. ## What to Do Save the transaction hash (TXID) and any order reference the gateway displayed. Contact us via messenger or email with the invoice number, TXID, timestamp, and amount sent. We liaise with the gateway to apply the payment or trigger a refund, then confirm the outcome. Future tip: send the payment immediately after the checkout page displays the wallet and amount to avoid rate-lock expiration. # Can I Get a Refund? Source: https://docs.edbb.com/faq/billing-lifecycle/can-i-get-a-refund Refunds are available within 24 hours of purchase if you meet the eligibility criteria outlined here. ## Eligibility Checklist EDBB offers refunds within **24 hours** of ordering a new VPS when all policy conditions are satisfied. * Service was ordered less than 24 hours ago * No promo codes, add-on traffic, or upgrades were involved * No previous refund issued to the same customer within 12 months * The VPS has not been suspended for policy violations When these checks pass, we’ll refund the original payment method. Outside of this window, payments can be converted to account credit instead of refunded. # VPS Cancellation Source: https://docs.edbb.com/faq/billing-lifecycle/cancel-a-service Cancel your VPS service in the control panel. Easy step-by-step instructions, including expiration and immediate cancellation options. Includes timelines for data deletion. ## How to cancel your VPS Cacel your EDBB VPS directly in the control panel. Select **Request Cancellation** and the time when your cancellation request should take effect. Options are **immediate** **cancellation** or **expiration** (cancellation by the end of the paid timeframe) - your choice. *** ## Before You Cancel Cancellation is irreversible once the six-day retention window passes. Take fresh backups and confirm the correct VPS by double-checking the Primary IPv4 and plan details in the right-hand summary panel. *** ## Submit the Cancellation request in the Control Panel Open the EDBB Control Panel and go to Services → My Products . Click the service you want to cancel to view its management dashboard. In the right-hand panel, press the red Request Cancellation button. Select whether the VPS should stop immediately or at the end of the billing period . Submit the form. The Control Panel updates the service status and sends an email confirming your cancellation and the chosen cancellation option (immediate/expiry) If you change your mind before data deletion occurs, contact Support via the messenger or by email and reference the VPS ID so we can review reinstatement options. *** ## Pick the Timing That Fits | Option | When it executes | What changes immediately | Data removal | | ---------------------- | --------------------------------------------------- | ---------------------------------------------- | -------------------------------------------- | | **Cancel on expiry** | Service keeps running until the current due date | Renewal invoice for the next term is cancelled | VPS is deleted **6 days after** the due date | | **Cancel immediately** | Shutdown happens as soon as you confirm the request | The VPS powers off and access stops right away | VPS is deleted **6 days after** the request | Once the deletion window passes, snapshots and disk data cannot be recovered. *** ## After You Cancel * **Invoices stop** – the upcoming renewal is voided so the service will not bill again. * **Backups first** – download any data you want to keep before the termination window closes. * **Traffic and addons end together** – attached IPs or traffic pool top-ups are removed when the VPS is deleted. * **Need it back?** Message Support (messenger or email) before data removal finishes; reinstatement is only possible while the VPS still exists on the platform. EDBB plans are billed per monthly subscription term. Charges that have already been paid are non-refundable unless the cancellation occurs within the initial 24-hour cooling-off window for brand-new services. # Cancellation & Refund Policy Source: https://docs.edbb.com/faq/billing-lifecycle/cancellation-and-refund-policy Request a refund within 24 hours of purchase, or choose a free one-time location change if you selected the wrong VPS location. ## VPS Cancellation and 24-Hour Refund Policy If you have recently purchased a VPS, you may request a refund within **24 hours** of the original purchase, provided your order meets the eligibility requirements outlined below. *** ## Alternative to refund: location change If your VPS was ordered within the last **24 hours** and the only issue is that you selected the wrong location or you would like to change the server to another location, you may not need a refund. Instead, you can request **one free location change**, allowing you to: * Move your VPS to another available location. * Keep your current VPS plan. * Keep your existing billing cycle. * Avoid placing a new order. A free location change replaces the refund option. Once a location change has been completed, the VPS is no longer eligible for a refund. *** ## Step 1 — Cancel the Service You can cancel a VPS at any time from the EDBB Control Panel. If you intend to request a refund, select Cancel Immediately so the service is terminated right away. Need a refresher? Follow the dedicated [Cancel a VPS guide](./cancel-a-service). *** ## Step 2 — Check Refund Eligibility *** ## Step 3 — Contact EDBB Support Gather your VPS primary IPv4 address, Support PIN, invoice number, and purchase time. Contact us through the portal messenger or email [support@edbb.com](mailto:support@edbb.com). Include the information below and mention that you're requesting a refund under the 24-hour refund policy. ```text theme={"system"} Subject: 24-hour refund request – VPS cancellation Hello EDBB Support, I cancelled my VPS and would like to request a refund under the 24-hour refund policy. VPS IPv4: 203.0.113.42 Invoice #: 123456 Order time: 2025-04-12 09:30 UTC Support PIN: 1AB23 Payment method: Visa ending 1234 Thank you, ``` We'll review your request to confirm eligibility. If approved, we'll issue a credit note where required and refund the original payment method. Cryptocurrency refunds are processed in accordance with the Crypto Travel Rule and may require additional wallet information. Processing times depend on your payment provider. Card refunds usually appear within a few business days, while cryptocurrency refunds depend on blockchain confirmation times and the payment provider's processing schedule. *** ## Additional Information * Refund requests must be submitted within **24 hours** of the original purchase. * Only **one refund request** is permitted per customer within a rolling 12-month period. * Refunds are not available for services purchased using promotional pricing, discount codes, special bundles, traffic add-ons, plan upgrades, or services that have already been relocated using the free location change option. * Requests missing the required service information may delay processing. # Card Reservation vs Captured Payment Source: https://docs.edbb.com/faq/billing-lifecycle/credit-card-reservation-vs-payment Understand why a card authorization may appear without a charge and how captured payments differ for EDBB invoices. ## Authorization (Reservation) When you begin checkout, Stripe places an authorization hold. It checks the card balance but does not transfer funds. * Holds usually expire within seven days if the payment isn’t captured. * Because no money moves, authorizations cannot be refunded—they simply drop from the statement. ## Captured Payment After a successful checkout, the authorization is captured and the charge posts to your statement. * EDBB receives the funds. * If a refund is approved, it returns as a separate credit once processed by your bank. If you see a hold without a matching invoice, wait for the authorization to expire or contact your card issuer for details.\ For questions about completed charges, contact Support via the messenger or by email with the invoice number and we’ll review the transaction. # Crypto Payment Confirmations Source: https://docs.edbb.com/faq/billing-lifecycle/cryptocurrency-payments-confirmation-guide-edbb EDBB marks crypto invoices paid after the blockchain reaches the required confirmation count; learn typical thresholds and how to verify status. ## Confirmation Basics Crypto invoices are priced in EUR, but the gateway waits for the blockchain to reach a set number of confirmations before releasing the funds to EDBB. ## Typical Thresholds * **Fast networks** (e.g., Ethereum, Polygon, Solana, Avalanche): 1 confirmation * **Bitcoin & Litecoin**: 1–2 confirmations * **Bitcoin Cash**: 6 confirmations * **Tron-based USDT**: up to 19 confirmations * **Monero**: \~10 confirmations Exact requirements may change as gateways adjust for network conditions. The gateway checkout page always shows the live requirement before you send funds. ## Track Your Payment Grab the transaction hash from your wallet or the gateway’s receipt page. Paste the TXID into an explorer for that network and watch the confirmation counter. Compare the explorer’s confirmation count with the threshold shown during checkout. The invoice closes automatically once it hits the target. ## If the Timer Expires * Most gateways lock the exchange rate for a limited window. * If the payment arrives late or with too few confirmations, the gateway may auto-refund or request a top-up. * Include the TXID when contacting EDBB Support via the messenger or by email so we can investigate with the processor. Understanding these steps ensures a smooth crypto payment experience for your EDBB services. # Data Retention After Cancellation Source: https://docs.edbb.com/faq/billing-lifecycle/data-retention-period EDBB removes VPS data six days after cancellation; qcow2 exports stay available for 30 days. ## VPS Retention Timeline Once a VPS is cancelled (immediate or end-of-term), the instance stays in the platform for **six days**. After that, storage is wiped and recovery is impossible. * Use the window to collect final backups or confirm your migration succeeded. * Ensure snapshots, ISO mounts, and secondary IPs are no longer needed before the timer expires. ## qcow2 Export Availability * A downloadable `.qcow2` image costs **€25** per export. * Download links remain active for **30 days** and are password-protected. * Links are deleted automatically after the window closes for security. Plan your archival workflow so exports are downloaded to your storage before the link expires. # EU VAT Policy Source: https://docs.edbb.com/faq/billing-lifecycle/eu-vat-explained-if-and-how-much See when EDBB applies VAT to invoices based on customer location and VAT registration status. ## How VAT Applies EDBB is headquartered in Cyprus. We invoice in EUR and follow EU VAT rules based on your billing address and tax status. ### VAT Charged Automatically * Cyprus residents (business or consumer): **19% VAT** * EU consumers outside Cyprus: VAT rate of your member state ### When VAT Is 0% * EU businesses that enter a valid VAT ID (reverse charge) * Customers outside the EU or in VAT-exempt territories Invoices clearly show the rate applied or the reverse-charge note. Keep your company profile and VAT number up to date in the Control Panel before ordering. # Find and Download Your Invoices Source: https://docs.edbb.com/faq/billing-lifecycle/find-and-download-invoices Access all EDBB invoices from the client portal and download PDFs for your records. ## Download Invoices in Seconds Log in to the EDBB Control Panel and navigate to Billing → My Invoices. Use search or filters (status, date range, amount) to locate the invoice you need. Open the invoice and click Download PDF for your records. Invoices are emailed to the primary account address automatically. Add teammates under Contacts / Sub-Accounts if they also need copies. # Blocked Cryptocurrency Payment Source: https://docs.edbb.com/faq/billing-lifecycle/handling-blocked-cryptocurrency-payments-cryptomus If Cryptomus flags a payment as suspicious, complete the compliance questionnaire or contact their support with your TXID. ## Why Payments Are Blocked Cryptomus uses AML and risk scoring to analyse every transfer. If a transaction looks suspicious, they pause settlement until the sender proves the funds are legitimate. ## What to Do Provide the requested details on-screen (source of funds, wallet type, business purpose). You’ll need the transaction hash for any follow-up. Contact Cryptomus directly via Telegram @cryptomussupport or email [support@cryptomus.com](mailto:support@cryptomus.com) (06:00–21:00 UTC). Once the review is complete, Cryptomus either releases the payment to EDBB or refunds it to your wallet. If you need us to check the invoice status, reach out via the portal messenger or email with the TXID and invoice number. # How Fast Are VPS Orders Delivered? Source: https://docs.edbb.com/faq/billing-lifecycle/how-fast-instant-delivery EDBB provisions VPS orders within minutes after payment clears; installation time depends on the OS image. ## Instant Deployment Highlights The moment your payment is confirmed, EDBB’s automation builds the VPS. In most cases you can log in within minutes—no manual approval queue. ## Payment Speed Snapshot Stripe clears successful card transactions in under a minute. Provisioning begins immediately afterward. CoinPayments/Coinbase Commerce trigger deployment as soon as the required confirmations hit the blockchain. Using preloaded credit? The order starts as soon as you click Complete Order. *** ## From Payment to Login Hypervisor resources are reserved, networking is assigned, and the installation image is mounted. Linux templates usually finish within **5 minutes**; Windows images can take up to **15 minutes** as Sysprep completes. As soon as first boot finishes, we email your console/SSH/RDP details and unlock the Control Panel. *** ## What Can Slow Things Down? * **Payment verification** – crypto transfers waiting on confirmations or card payments flagged for fraud checks. * **Out-of-stock configurations** – rare during maintenance windows; we’ll notify you if extra time is needed. * **Compliance review** – if we need to verify account information, Support will reach out via messenger or email. If an order cannot proceed, we arrange a prompt refund or credit so you can choose an alternative plan. # How to Top Up Your Account Credit Source: https://docs.edbb.com/faq/billing-lifecycle/how-to-add-account-credit Learn how to add funds to your account, apply credit to invoices, and avoid underpayment issues. Step-by-step guide for account top-ups. ## Why Add Credit Account credit is optional. It’s useful if you want renewals to auto-charge from a balance, prefer to pre-fund several invoices, or need coverage while traveling. ## Top Up in the Control Panel Sign in to the EDBB Control Panel and navigate to Billing → Add Funds. Enter the amount to deposit and pick your preferred payment method (card, crypto, or supported wallet). Follow the processor prompts. The balance appears instantly once the transaction is confirmed. ## How the Balance Is Used * Future invoices auto-deduct from credit when the due date arrives. * Existing unpaid invoices remain outstanding—you can apply credit manually from the invoice view. * Overpayments add to your credit; underpayments require an additional top-up to cover the difference. ## Crypto Payment Tips * Include network fees so the gateway receives the exact requested amount. * Slightly overpay if your wallet rounds down dust amounts. * If the payment lands short, the system will prompt for a top-up to close the gap. ## Accidental Top-Up Invoices Created a pro-forma by mistake? Unpaid Add Funds invoices auto-expire after \~36 hours, so you can simply ignore them. # Paying Invoices with Account Credit Source: https://docs.edbb.com/faq/billing-lifecycle/how-to-pay-with-account-credit Learn how to use your account credit balance to pay invoices in EDBB. ### How to paying Invoices with Account Credit Your **account credit balance** can be used to pay invoices directly from the EDBB Control Panel. ### Important Notes * **Future invoices** are covered **automatically** as long as sufficient account credit is available. * **Invoices that already exist** must be paid **manually** by applying credit to the invoice. ### How to Apply Credit to an Invoice 1. Sign in to your **EDBB Control Panel** 2. Navigate to the **Billing** section and open **My Invoices** 3. Select the invoice you want to pay 4. On the invoice page, look for the green **Apply Credit** area 5. Enter the amount you wish to apply (or the full outstanding balance) 6. Click **Apply Credit** to confirm Applying account credit to an invoice Once the full amount is applied, the invoice status will immediately change to **Paid**. *** ### Need to Add More Credit? You can top up your account credit at any time and use it instantly for invoice payments. # Request a Monthly Consolidated Invoice Source: https://docs.edbb.com/faq/billing-lifecycle/how-to-receive-monthly-consolidated-invoice EDBB can align all active services to a single billing date so you receive one monthly invoice. ## Why Consolidate Aligning renewals onto one date simplifies budgeting and accounting—especially if you manage multiple VPSs or projects. * Fewer invoices to track each month. * One payment covers every active service aligned to that cycle. * Ideal for finance teams that reconcile expenses on a set day. ## How Consolidation Works * Support assigns a target billing day (for example, the 1st or 15th). * You receive a pro-rated adjustment invoice to sync current services. * After payment, renewals occur on the chosen date. New services follow their own cycle unless you request another alignment. ## Request the Change Choose the day that fits your accounting schedule. Contact us via messenger or email with the desired date and list of services to align. Pay the one-time pro-rated invoice we generate. We’ll confirm once consolidation is active. # Move Services to Another Client Account Source: https://docs.edbb.com/faq/billing-lifecycle/moving-services-to-different-client-account EDBB VPS instances remain bound to the account they were created under; transfers to other client accounts are not supported. ## Why Services Can't Be Moved Every VPS is linked to the customer account that ordered it—billing history, Support PIN, and access controls all depend on that relationship. Moving a live service to another account would break those records, so EDBB treats migrations as new deployments. ## How to Hand Over a Service The recipient should deploy a VPS with the required specs in their own EDBB account. Transfer data using backups, snapshots, or configuration management tools. Update DNS, firewall rules, and monitoring to point at the new instance. Once verification is complete, cancel the old VPS so billing, credentials, and support ownership stay in sync. Keeping each service tied to the correct account maintains a clean audit trail for payments, support requests, and compliance checks. # Do I Need an Upfront Deposit? Source: https://docs.edbb.com/faq/billing-lifecycle/no-upfront-deposits-required EDBB lets you order VPS services without preloading account credit; pay per invoice via card or supported cryptocurrencies. ## No Deposit Needed You can order any EDBB VPS without keeping a prepaid balance. Place the order, pay the invoice, and you’re live—no security deposit or minimum credit required. ## How Billing Works * Each service generates a monthly invoice in EUR. * Pay with cards, crypto, or supported wallets on or before the due date. * As long as invoices are paid in time, services remain active. ## When Credit Comes in Handy * Pre-load funds if you manage multiple renewals and prefer one payment. * Maintain a balance before vacations or maintenance windows so renewals can post without manual action. * Combine with automated emails to keep accounting tidy. Need to park funds in advance? Follow the Add Account Credit guide. Otherwise, pay-as-you-go works just fine. # Scheduled Billing Window Source: https://docs.edbb.com/faq/billing-lifecycle/scheduled-billing-window Learn about the nightly EDBB billing window, including credit manipulation, invoice generation, and service suspension times. Understand how billing integrity is maintained and when to avoid placing new orders. ## 🕓 Scheduled Billing Window Every night, **EDBB performs a scheduled billing window** to process invoices, service renewals, and account updates across all active VPS accounts.\ During this time, billing automation ensures accuracy, prevents conflicts, and maintains data integrity. *** ## ⏰ Timeframe The billing window occurs **daily between midnight and 05:15 CET (Central European Time)**. | Process | CET Time | UTC Time | | --------------------------- | ----------- | ----------- | | Pre-billing procedures | 00:01 CET | 23:01 UTC | | Credit Manipulation – Start | 03:58 CET | 02:58 UTC | | Billrun – Start | 04:00 CET | 03:00 UTC | | Billrun – End | \~05:00 CET | \~04:00 UTC | | Credit Manipulation – End | 05:15 CET | 04:15 UTC | ⚠️ **Do not place new orders or modify services** between **00:00 CET and 05:15 CET**, as transactions may be delayed or temporarily locked during this period. During this time, **account credit may be applied to scheduled invoices**, which might not be desirable if you have **credit manipulation** enabled on your account. *** ## 💰 Credit Manipulation These are **special pre-billrun procedures** designed to protect billing integrity and prevent unwanted automatic renewals. At **Credit Manipulation Start**, the system safely **backs up account credit** and temporarily sets it to zero.\ At **Credit Manipulation End**, after the billrun has finished, the **full account credit is restored** to the client account. ### Important: By default, **99% of customers have their account credit automatically applied** to renewal invoices.\ However, a **small group of resellers** have opted out of this automatic credit application. For these resellers, account credit is locked during the billing window and restored afterward. If you are interested in this billing behaviour, please get in touch with our support team. *** ## 🧾 What Happens During the Billing Window 1. **Invoice Generation** – Renewal invoices are created for upcoming services. 2. **Credit Card Charges** – Automatic payment attempts are processed. 3. **Credit Manipulation** – Credits are temporarily locked to ensure billing accuracy (if configured). 4. **Service Suspension** – Non-paid services are automatically suspended 5. **Service Termination** – Terminations are processed 6. **Finalization** – After 05:15 CET, all billing operations resume as normal. *** ## ⚙️ Service Suspension Service suspension (if related to non-payments) happens **during the billrun window**.\ If your service is suspended for non-payment, it will automatically reactivate once an invoice gets paid. Once an invoice shows *cancelled*, it can not longer be paid, the service no longer exists. 📘 For full details, see:\ [**VPS Billing Workflow → Automated Billing Lifecycle**](/faq/billing-lifecycle/automated-vps-billing-workflow) *** ## ✅ Summary * The billing window ensures accurate renewals and payment processing. * Do not place orders or top-up your account between **00:00–05:15 CET**. * Account credit is backed up, temporarily locked, and restored automatically \ (if configured for your account) * Automatic attempts to charge your saved payment method (via our payment provider). * Service suspensions and terminations are handled during the billrun. *** **Last updated:** November 2025 # Do You Offer Free VPS Trials? Source: https://docs.edbb.com/faq/free-trials-available EDBB skips free trials but backs every order with a 24-hour refund window and self-service testing tools. # Evaluation Options Without a Free Trial EDBB does not run complimentary VPS trials. Instead, every new order includes a 24-hour refund window—spin up a plan, test it thoroughly, and cancel within the first day for a full refund if it’s not a fit. *** ## Test Performance Before You Commit Benchmark round-trip times from your location to every data center. Run traceroutes and bandwidth tests directly from EDBB POPs. Ping our on-net gateway list without logging in. Visualize each site and drill into local contact details. *** ## Frequently Asked Questions **Why no free credits?**\ KVM virtualization, software licensing, and payment processing costs make true “free tiers” unsustainable. The refund window keeps pricing fair for everyone. **Can I cancel after a few days?**\ You can cancel anytime, but refunds are only guaranteed within the first 24 hours of provisioning. **Need long-term evaluation?**\ Order the smallest plan, automate setup with Cloud-Init, and cancel once testing is complete. The monthly cost is only a few euros, comparable to hourly providers. With these tools and the 24-hour refund policy, you can evaluate EDBB confidently without an ongoing free trial program. # Do You Offer Hourly VPS Billing? Source: https://docs.edbb.com/faq/hourly-plans-available EDBB bills monthly instead of hourly—learn why and how to make the most of the pricing model. # Monthly Billing Instead of Hourly EDBB uses monthly billing for all VPS plans. The entry plan starts at €4.99/month—roughly €0.0068 per hour—so you get near-hourly economics without micro-transactions. *** ## Why We Skip Hourly Invoicing Payment processors charge fixed fees that exceed the value of tiny hourly invoices. Hourly suspensions, reinstatements, and accounting add complexity without benefiting most customers. Monthly billing keeps budgeting simple while still delivering a low effective hourly rate. You still get Cloud-Init, API hooks, and instant deployment—only billing differs. *** ## Working Within Monthly Billing * Order the smallest plan, use it for as long as needed, then cancel before the next renewal. * Take advantage of the 24-hour refund window to evaluate the platform risk-free. * Use automation (Cloud-Init, Ansible, Terraform) to spin environments up and down quickly even though billing is monthly. * Track costs per project by tagging VPSs and exporting invoices from the Control Panel. Monthly pricing still unlocks EDBB’s global network, rescue tools, and support—without watching the clock. # Bring Your Own IP Prefix Source: https://docs.edbb.com/faq/ip-addresses/announcing-third-party-ip-prefixes EDBB announces customer-owned prefixes only on dedicated servers. VPS plans use provider IP space. ## Can VPS Plans Announce Customer Prefixes VPS offerings use EDBB-owned IP space. Customer-owned prefixes require BGP capabilities that aren’t exposed on shared virtualization platforms. If you need to announce your own IPv4/IPv6 blocks, plan a move to an EDBB dedicated server. ## Dedicated Server Requirements * One-time non-recurring charge (NRC) for the BGP setup: **USD 250**. * No ongoing fee once the announcement is active. * Prefix must comply with EDBB’s policies (for example, no unsolicited email). * You must provide your ASN, a current LOA, and routing details. Submit the documentation via Support to schedule the announcement window. # Reverse DNS Location vs VPS Location Source: https://docs.edbb.com/faq/ip-addresses/anycast-reverse-dns-nameserver-locations-vs-vps-location EDBB’s anycast DNS answers PTR lookups from the closest PoP, so the rDNS location shown in tests may differ from your VPS site. ## Why PTR Lookups Show Varied Locations EDBB operates anycast nameservers. They share identical IPs worldwide, so each query is answered by the closest point of presence (PoP)—that location, not your VPS, is what test tools display. * A UK tester hits a UK PoP. * A US tester hits a US PoP. * An Asian tester hits the nearest Asian PoP. Your VPS remains in the data center you chose—only the reply location shifts. ## How EDBB Anycast Works * Multiple PoPs worldwide advertise the same nameserver IPs. * Border Gateway Protocol (BGP) steers queries to the closest available PoP. * If a PoP goes offline, traffic automatically reroutes to the next closest site. This design keeps PTR lookups fast and resilient worldwide. ## Key Takeaway * Reverse DNS location ≠ VPS location. * If you need to prove hosting location, provide the VPS IP itself or reference the EDBB Control Panel, not the resolver’s PoP. # Change Your VPS IP Address Source: https://docs.edbb.com/faq/ip-addresses/change-ip-address Swap the primary IPv4 on your EDBB VPS for free within 24 hours, or purchase a standard or bespoke change later on. You can refresh the primary IPv4 once per VPS for free within the first 24 hours. After that window, order a standard or bespoke change directly inside the EDBB Control Panel. ## Free IP Change Every new VPS includes a one-time IP change at no cost during the first 24 hours from the delivery of your VPS. Sign in to the EDBB Control Panel and pick the VPS from Services → My Products . The summary card on the right lists Primary IPv4 with copy and refresh icons. This is where the free swap is triggered. Click the circular arrows icon beside the IP, confirm the prompt, and the Control Panel will queue the replacement address.
Recycle icon for requesting a free IP change
If the refresh icon is greyed out or missing, the complimentary swap has been used—scroll down to the IP Change button at the bottom of the page to order a paid change instead. Once processed, reinstall the VPS or configure the new address manually—the previous IP stops responding immediately. > **Please note:** The free IP change applies only to your primary IPv4 address. If you need to change any additional IPv4 addresses, you can do so using our paid **Standard** or **Bespoke IP Change** services. *** ## Paid IP Change After 24 Hours If the free window has passed, choose one of two add-ons:

€5 per request. The Control Panel assigns the next available IPv4—perfect when you just need a fresh address.

€10 with a curated list of candidates so you can choose the exact IPv4 that fits your compliance or geolocation requirements.

*** ## Don't Forget to Apply the New IP After the change completes: * Reinstall the VPS, **or** * Configure the new IPv4 through the console or operating system tools. # Diagnose Packet Loss (Windows & Linux) Source: https://docs.edbb.com/faq/ip-addresses/debugging-packet-loss-traceroute-mtr-windows Collect traceroute or MTR output from Windows or Linux to help EDBB support pinpoint connectivity issues between your network and the VPS. ## Before You Start Collect hop-by-hop data as soon as you observe loss or latency. Fresh diagnostics help EDBB identify whether the issue sits with your ISP, an upstream carrier, or inside the data center. ## Windows Tools ### Command Prompt Traceroute 1. Press `Windows + R`, type `cmd`, and hit **Enter**. 2. Run `tracert `. 3. After it completes, right-click the title bar → **Edit → Mark**, select the entire output, press **Enter**, and paste it into your support message (messenger or email). ### WinMTR (Recommended for trending loss) 1. Download and install WinMTR. 2. Launch the app and enter the VPS IPv4 in **Host**. 3. Click **Start** and let it run for 5–10 minutes. 4. Use **Export TEXT** to save the results and attach the file. ## Linux or macOS 1. Install the tools if needed: * Debian/Ubuntu: `sudo apt update && sudo apt install traceroute mtr` * RHEL/CentOS/Alma/Rocky: `sudo dnf install traceroute mtr` 2. Run `traceroute ` to capture the hop list. 3. Run `mtr -w -c 100 ` for a summary, or `mtr -rwzbc 100 > mtr-report.txt` to export a text file. 4. Attach the output or saved file when contacting Support via messenger or email. > For IPv6, repeat the commands with `traceroute6` / `mtr -6`. ## Submitting the Results Include the traceroute/WinMTR/MTR output, the time of the test, and the VPS IP in your support message.\ EDBB engineers use this hop-by-hop data to determine whether the issue is on your local network, an upstream carrier, or within the data center. # DNS Leak Tests Explained Source: https://docs.edbb.com/faq/ip-addresses/dns-leak-tests Learn why DNS leak tools may show resolvers outside the VPS location when using EDBB’s anycast DNS, and how to adjust resolvers if needed. ## What a DNS Leak Test Really Shows DNS leak tools report the location of the **resolver** that handled your query, not the location of your VPS. EDBB ships anycast resolvers, so the nearest point of presence may live in a neighboring country. When you run a test, expect to see the city of the resolver PoP that answered. The VPS itself still resides in the data center you selected. ## Does This Change Geo-IP Results No—Geo-IP lookups track the public IPv4/IPv6 assigned to your VPS. Switching resolvers has no impact on how websites geolocate your service. ## Prefer a Different Resolver Updating the resolver is optional, but easy: * Linux: adjust `/etc/resolv.conf`, netplan, or NetworkManager to use your chosen DNS servers. * Windows: open the adapter properties → **Internet Protocol Version 4/6** → specify custom DNS servers. * Custom resolvers (Unbound, Pi-hole, etc.) can be hosted on the VPS or elsewhere if you need total control. ## Why Run DNS Leak Tests at All * Verify VPN tunnels keep DNS traffic inside the encrypted path. * Confirm the system isn’t falling back to an ISP resolver. * Understand which organizations see your DNS requests. Use the results to validate that your resolver configuration matches your privacy and compliance goals. # Do VPS IPs Change After Reinstall or Upgrade? Source: https://docs.edbb.com/faq/ip-addresses/do-ip-addresses-change-during-upgrade-or-reinstall Your assigned IPv4/IPv6 stays the same when you reinstall the OS or change plans on EDBB VPS instances. ## What Happens to Your IPs Reinstalling the operating system or changing your VPS plan does not rotate the assigned IPv4 or IPv6. The addresses stay linked to the service for as long as it remains active. *** ### The Exceptions * Cancelling or letting the VPS expire releases the IPs back into EDBB’s pool. * Ordering a free (first 24 hours) or paid IP change assigns a fresh address. * Adding secondary IPs appends new addresses but leaves the primary untouched. # How GeoIP Databases See EDBB Addresses Source: https://docs.edbb.com/faq/ip-addresses/geolocation-geoip-databases GeoIP providers rely on registry and geofeed data. EDBB keeps records current, but third-party databases may lag until they refresh. ## Where GeoIP Data Comes From Geo-location services combine registry data, geofeed files, and crowd-sourced updates. EDBB publishes accurate records to each Regional Internet Registry (RIR) and maintains geofeeds so providers know where our prefixes live. * RIR WHOIS listings include our organization details, country codes, and abuse contacts. Check the prefix in RIPEstat, ARIN, APNIC, LACNIC, or AFRINIC depending on the allocation. * Geofeed files supply latitude/longitude hints for automated platforms—see the RFC 8805 geofeed format for details. * Some vendors accept corrections directly from users (for example, WhatIsMyIPAddress feedback or DB-IP reports), which can temporarily override authoritative data. ## Why Lookup Results Sometimes Differ * Each provider refreshes on its own cadence (from daily to monthly). * User-submitted overrides or stale caches can surface outdated city/country mappings. * New deployments may take a refresh cycle or two before every dataset aligns. If you spot incorrect results, reach out to the GeoIP service with the correct WHOIS and geofeed reference. Most vendors re-sync within their next batch update; common contact points include MaxMind GeoIP corrections, IPinfo data corrections, and the WhatIsMyIPAddress feedback form. ## Verifying Your Address * Run a WHOIS lookup on the prefix to view the authoritative country and organization fields—RIPEstat and ARIN WHOIS are good starting points. * Compare several GeoIP databases (e.g., MaxMind demo, ipinfo.io, DB-IP). If only one disagrees, it likely needs to refresh. * Contact EDBB Support if you require assistance nudging a particular provider. # VPS IP Not Reachable from My Country Source: https://docs.edbb.com/faq/ip-addresses/ip-can-not-be-reached-from-my-country Test reachability from multiple regions and request a complimentary IP change within 24 hours if your EDBB VPS IP is blocked locally. ## First Confirm the Scope Regional carriers or national firewalls sometimes filter specific IPv4 ranges. Before requesting changes, confirm whether the problem only affects your local network or if it is widespread. ## Verify the Scope of the Issue Try a mobile hotspot, a second ISP, or a trusted VPN. If those succeed, the block likely sits with your primary provider. Ask colleagues abroad or use external monitors (Looking Glass, latency tools) to ping the IP from multiple countries. Capture traceroute/WinMTR output and note timestamps. This evidence speeds up any follow-up with EDBB or upstream carriers. ## Request a Replacement IP Within the first 24 hours of provisioning, EDBB will swap the primary IPv4 once at no cost. * Contact Support via the messenger or email with your VPS identifier. * Attach the reachability tests showing where the IP is blocked. * Once approved, the Control Panel replaces the address—reinstall the VPS or apply the new configuration manually so services resume. ## Mitigation Tips * Update DNS records and application allow-lists with the replacement IP promptly. * Where available, leverage a CDN or proxy with PoPs in your target region to absorb filtering. * Maintain standby nodes in alternate jurisdictions as part of your continuity plan. # GeoIP Shows the Wrong Location Source: https://docs.edbb.com/faq/ip-addresses/ip-location-incorrect-on-whatismyipaddresscom Third-party GeoIP sites may display outdated locations for EDBB IPs. Learn why and how to request corrections. ## Why WhatIsMyIPAddress Shows the Wrong City WhatIsMyIPAddress.com aggregates data from commercial GeoIP feeds. If those feeds have not refreshed since EDBB updated its registry and geofeed records, your address may still point to an old city or country. * Registry entries (WHOIS) and geofeed files are authoritative, but each provider decides when to ingest them. * Some lookups crowdsource corrections; an inaccurate user submission can temporarily override the official data. * CDN caches can serve stale results until their refresh cycle completes. ## Confirm the Actual Location Run a WHOIS lookup on the prefix (for example, via RIPEstat). Confirm the country code and organization match EDBB. Test a few GeoIP services (MaxMind checker, ipinfo.io, DB-IP). If only WhatIsMyIPAddress disagrees, the issue is localised to their feed. Take a screenshot of the incorrect result and note the date/time. This helps both EDBB Support and third-party providers verify the discrepancy quickly. ## Submit a Correction to WhatIsMyIPAddress WhatIsMyIPAddress offers a public correction form. Fill it out with the authoritative data: 1. Visit their location feedback page. 2. Enter the IP address, choose the correct country/region, and paste the WHOIS evidence or geofeed link. 3. Mention that EDBB has already published the updated information via the relevant RIR. 4. Submit the form and keep the confirmation email for your records. They typically process requests within a few business days, depending on their data provider’s update cycle. ## When to Contact EDBB Support If the listing remains incorrect after you file the correction—or if multiple providers disagree—reach out to EDBB Support with: * Your VPS identifier (primary IPv4 or KVM ID) * Links or screenshots of each lookup result * The correction request reference number (if you received one) Our team will double-check registry/geofeed records and liaise with the data vendor if needed. # Is IP Spoofing Allowed? Source: https://docs.edbb.com/faq/ip-addresses/is-ip-spoofing-allowed-edbb-stance EDBB enforces source validation across its network. IP spoofing is prohibited and blocked at the edge. ## Policy EDBB enforces source validation (BCP 38/84) across all platforms. Packets must leave the network with the IPs that belong to your service. IP spoofing is blocked on every VPS and dedicated server. Edge filters drop traffic with forged source addresses before it reaches upstream carriers. ## Rationale * Protects the EDBB backbone and upstream partners from abuse * Maintains reputation for shared IP ranges * Complies with anti-spoofing best practices (BCP 38/84) Accounts found attempting to circumvent these controls risk immediate termination without refund. # Order Additional IPv4 Addresses Source: https://docs.edbb.com/faq/ip-addresses/order-additional-ip-address Add up to 10 randomly-assigned IPv4 addresses to your EDBB VPS with a flat monthly fee per address. ## What’s Included The additional IPv4 add-on delivers up to 10 randomly assigned addresses per VPS. Each IP comes from the local pool for your data center and is billed monthly. ## Pricing Snapshot | Item | Price | | ---------------------------------- | -------- | | Provisioning fee | Included | | Monthly charge per additional IPv4 | **€5** | *** ## How to Place the Order ### Option A: Chat with Support Sign in to the EDBB Control Panel and contact Support via the messenger or by email—let them know you’d like more IPv4 addresses. Provide the primary IPv4 (or KVM service ID) and state how many extra addresses you need—up to ten per VPS. Support sends a payment link for the add-on. Once it’s paid, the new IPv4 addresses appear under the Network tab of the service. ### Option B: Order via Upgrade Components From Services, pick the VPS and switch to the Upgrades tab. Choose Upgrade Components. Enter the number of addresses you want (up to ten) and proceed to checkout. Complete the payment. The new IPv4 assignments populate automatically under the Network tab. After either option, configure each IP inside your operating system (netplan, NetworkManager, or Windows TCP/IP settings) so traffic starts flowing—or reinstall the VPS to let the new addresses apply automatically. *** # Order Bespoke IPv4 Addresses Source: https://docs.edbb.com/faq/ip-addresses/order-bespoke-ip-address Choose exact IPv4 addresses for your EDBB VPS from curated prefixes with a one-time setup fee plus monthly recurring charge. ## Bespoke Address Option Bespoke IPv4s are ideal when you must land on specific geo locations, prefixes, or reputations. EDBB sources the addresses from curated pools so you can hand-pick up to 10 per VPS. ## Pricing Snapshot | Item | Price | | ------------------------------- | ------- | | One-time selection fee per IPv4 | **€10** | | Monthly charge per IPv4 | **€5** | *** ## How to Request a Bespoke IPv4 From the EDBB Control Panel, reach out via the messenger or by email. Include your VPS identifier (primary IPv4 or KVM ID) and how many bespoke addresses you need. Support will reply with the curated list of available addresses for your location. Pick the exact IPv4s you want, confirm the selection, and pay the invoice they send. The chosen addresses appear under the **Network** tab as soon as the order is fulfilled. Finish by configuring each IPv4 manually within your operating system—or reinstall the VPS so the addresses populate automatically. # Ping Test & Latency Tools Source: https://docs.edbb.com/faq/ip-addresses/ping-test-ip Use EDBB’s latency, gateway, and looking-glass tools to benchmark network routes and choose the best VPS location. # Measure Latency Before You Deploy EDBB offers public tools so you can evaluate round-trip times and routing paths without provisioning a VPS. Combine them to pick the ideal data center for your workload. *** ## Latency - Route Testing Toolkit Compare round-trip times from your location to each EDBB POP. Run pings, traceroutes, and MTR tests directly from our network. Benchmark latency with our on-net gateway list (no login required). Visualize our global footprint and drill into each data center. *** ## Suggested Workflow 1. **Latency scan** – run the latency app to shortlist the top-performing locations. 2. **Route verification** – use the Looking Glass to confirm stable paths and evaluate packet loss. 3. **Gateway pings** – test the on-net gateway for the final candidates to gauge consistency. 4. **Document results** – save the numbers so you can compare with other providers or regions later. With these tools, you can make a data-driven decision about where to deploy your EDBB VPS. # Configure Reverse DNS (PTR) Source: https://docs.edbb.com/faq/ip-addresses/setting-up-reverse-pointers Set or remove PTR records for your EDBB VPS IPv4/IPv6 directly in the Control Panel. ## Prep Checklist Reverse DNS works best when the hostname already resolves forward to your VPS. Create or update the A/AAAA record first so mail servers and reputation services see a matching pair. * 📌 Have the exact FQDN you want to publish (for example `mail.example.com`). * 🧾 Keep both IPv4 and IPv6 assignments handy—the Network tab lists them. * 🔒 Plan to use lowercase hostnames without trailing dots; the Control Panel formats PTRs automatically. *** ## Update PTR Records in the Control Panel Sign in to the EDBB Control Panel, select your VPS under Services, and choose the rDNS tab. Replace the default value with your hostname and click Set. Use Unset if you need to revert to the system default. For each IPv6 address, enter the suffix (for example :1) and matching hostname, then press Add. Confirm the updated entries in the list; edits take effect immediately on EDBB’s side.
Reverse DNS configuration tab with IPv4 and IPv6 PTR fields
*** ## Verify - Troubleshoot * Use `dig -x ` or an external rDNS checker after a few minutes—public caches may need time to refresh. * If the hostname doesn’t appear, double-check that the forward record exists and matches exactly (including subdomain). * Still seeing the old PTR? Clear local DNS caches or test from another network. Reverse DNS updates for mail servers should be paired with SPF/DKIM updates. Mismatched hostnames can cause outgoing messages to be rejected or flagged as spam. # Are EDBB VPS IPs Static? Source: https://docs.edbb.com/faq/ip-addresses/static-ip-addresses Every EDBB VPS includes a static IPv4 and /64 IPv6 allocation that stays assigned for the lifetime of the service. ## Static by Default Every EDBB VPS ships with one dedicated IPv4 and a /64 IPv6 subnet. They are yours for the lifetime of the service. * The assignments persist through reboots, reinstalls, and plan upgrades. * They only change if you cancel, trigger the 24-hour complimentary swap, or order a paid IP change. * Additional IPv4s can be layered on via Support or the Upgrade Components flow without affecting the primary IP. # IP from another country Source: https://docs.edbb.com/faq/ip-addresses/understanding-ip-address-location Learn why IP addresses are confined to specific geographic locations and how they adhere to the principles of internet routing. Explore our diverse range of VPS server locations to find the IP location you require. ## The Limitations and Principles of IP Address Allocation - Why Your Server's Location Matters It is not possible to assign an IP address from one country to a server in another country. ### The Geographic Link of IP Addresses IP addresses are arranged in blocks, specifically blocks of 256 addresses known as a /24 network segment (or larger), and these blocks are tied to particular geographic areas and server locations. This structure prevents the assignment of an IP address from one country to a VPS or service in another country, or the rerouting of a single IP address internationally, adhering to the established principles of internet routing. ### Need an IP from Another Country? If your requirements dictate having an IP address from a different country, the straightforward solution is to purchase a server located in that particular country. You can discover a broad range of VPS server locations available on our website, offering you the flexibility to choose the IP location that suits your needs. # SMTP Port 25 Rate Limit Source: https://docs.edbb.com/faq/port-25-smtp-rate-limit-policy Learn how EDBB handles outbound SMTP traffic on port 25 and what limits apply to protect IP reputation. # Outbound SMTP Policy EDBB keeps TCP port 25 open so you can run your own mail services. To protect shared IP reputation, outbound traffic is rate-limited to 8 packets per second with an initial burst of 16 pps. *** ## Why We Rate-Limit Port 25 Throttling prevents sudden spam bursts that could land shared IP ranges on blocklists. Keeps one VPS from monopolizing outbound SMTP bandwidth. Makes the platform less attractive for spammers while staying practical for legitimate email. Applies to every VPS created after 24 February 2025. The limit is not adjustable per account. *** ## What This Means for You * Transactional email, server alerts, and admin notifications operate normally. * Bulk campaigns or newsletters should use dedicated providers (SendGrid, Mailgun, Amazon SES, etc.). * Exceeding the limit will slow delivery but won’t block single messages outright. * EDBB enforces a strict no-spam policy—verified abuse leads to suspension without refund. *** ## Best Practices 1. Configure SPF, DKIM, and DMARC to improve deliverability. 2. Monitor mail queues and bounce reports; most issues stem from application misconfiguration rather than the rate limit. 3. Keep abuse contacts current in WHOIS/RDAP so you can respond quickly to complaints. 4. For high-volume sending, integrate with a reputable SMTP relay service. Need clarifications for compliance requirements? Reach out to EDBB Support via the messenger or by email before launching your mail workload. # Can I Move My VPS to Another Location? Source: https://docs.edbb.com/faq/server-locations/change-server-location Request a one-time free VPS location change within 24 hours of ordering. After 24 hours, relocating requires deploying a new VPS. ## Why We Don't "Move" an Existing VPS Every EDBB VPS is tied to the hardware, storage, and IP resources of a specific data center. Because of this, an existing VPS cannot simply be transferred to another location. Instead, changing locations requires provisioning a new VPS in the destination region. *** ## Free location change within 24 hours Ordered your VPS in the wrong location? We may be able to help. If your VPS was ordered within the last **24 hours**, you can request **one free location change**. This option is useful if you: * Selected the wrong location during checkout. * Need lower latency from another region. * Require your VPS to be deployed in a different geographic location. When your request is approved: * A new VPS is provisioned in the requested location. * Your current plan and billing cycle remain unchanged. * The original VPS is permanently removed after the relocation. * No refund is issued as part of the relocation process. ### Eligibility Requirements A free location change is available only if all of the following conditions are met: * The request is submitted within **24 hours** of the original order. * Only **one** free location change is permitted per VPS. * Resources are available in the requested location. * Additional IPv4 addresses are not automatically transferred and may require re-approval. * The VPS has not been suspended or flagged for abuse, spam, fraud, or policy violations. A location change provisions a new VPS in the requested location. Your data, IP addresses, installed software, and configuration are **not** transferred automatically. Please create a full backup before requesting a relocation. *** ## After 24 Hours Once the initial **24-hour** period has passed, VPS locations can no longer be changed. If you need your VPS in another location: Order a VPS in your preferred location from the EDBB Control Panel. Transfer your files, databases, and application configuration to the new VPS using your preferred migration method. Once everything has been verified, cancel the old VPS to stop further billing. Remember to update any DNS records or services that reference the previous IP address. # Advisory for High-Risk DDoS Workloads Source: https://docs.edbb.com/faq/traffic-bandwidth/dos-attacks/advisory-for-high-risk-clients Services that attract frequent DDoS attacks should deploy specialized mitigation outside the standard EDBB VPS platform. ## Assess Your Risk Profile If your application is routinely targeted by DDoS attacks, consider whether a standard VPS platform meets your needs.\ EDBB safeguards shared infrastructure, but we do not deliver per-customer scrubbing or bespoke mitigation. ## Recommended Approach * Use providers that specialize in absorbing sustained attacks (e.g., CDN/scrubbing services). * Place EDBB instances behind reverse proxies or filtering stacks when possible. * Maintain incident response plans and upstream contacts for rapid mitigation. Choosing the right architecture helps protect your project and ensures the EDBB network stays stable for all customers. # EDBB DDoS Protection Overview Source: https://docs.edbb.com/faq/traffic-bandwidth/dos-attacks/edbb-ddos-protection-overview EDBB shields its infrastructure against DDoS attacks; learn what is covered and when null-routing may occur. ## Protection Scope EDBB runs upstream filtering and mitigation to protect core infrastructure and neighboring customers.\ This keeps the network stable when a tenant is targeted. ## Limitations * We do not provide dedicated, per-service scrubbing. * If an attack jeopardizes platform stability, the affected IP may be null routed until the volume subsides. * High-risk workloads should deploy specialized mitigation (e.g., reverse proxies, third-party scrubbing) in front of the VPS. Refer to the advisory for high-risk clients for additional guidance on running services that attract frequent DDoS activity. # Exceeded Monthly Traffic Source: https://docs.edbb.com/faq/traffic-bandwidth/exceeding-monthly-included-traffic When your VPS hits 100% of its traffic allocation, throughput is throttled; learn how to restore full speed. ## What Happens When You Hit the Limit Once your monthly traffic allowance (plus a 5% grace buffer) is exhausted, EDBB throttles the VPS NIC to roughly **64 kbit/s**. The VM stays online, but production workloads will feel sluggish until you add traffic or reach the next reset. *** ## Options to Restore Full Speed Move capacity from your global traffic pool. Manual assignments apply instantly; auto hydration can top up automatically if enabled. Switching to a plan with a larger monthly allowance removes the throttle as soon as the upgrade completes. If you don’t need immediate bandwidth, the cap lifts automatically on the next billing cycle reset. *** ## Stay Ahead of the Curve * Monitor usage on the **Traffic** tab in the Control Panel—graphs show both consumption and remaining pool balance. * Set calendar reminders around high-usage campaigns so you can assign extra traffic proactively. * Combine with off-peak batch jobs or CDN caching to stretch your allowance further. # EDBB Traffic Pool Source: https://docs.edbb.com/faq/traffic-bandwidth/traffic-pool Learn more about your traffic pool, starter credit, how to get started in general (buy and assign traffic) ## What Is a Traffic Pool The traffic pool is like a bank account holding a traffic reserve. Top-up your account and assign traffic to any VPS in your account when needed. * Unused Pool Traffic does not expire. * Hydration assigns traffic to a VPS (manual or auto at 99% usage) * Traffic purchases are instant and are logged in the pool log. * Traffic assignments are instant and are logged in the hydration log *** ## Traffic Pool Starter Credit Starting **November 19, 2025**, every newly purchased VPS includes **100 GB of complimentary traffic**. We automatically add **+100 GB** to your Traffic Pool account for each new VPS you order. This starter credit lets you explore how the Traffic Pool works — and gives you a safety buffer if you ever run low on traffic. Your 100 GB starter credit: * **never expires** * **can be assigned to any VPS** in your account * works with both **manual-** and **Auto-Hydration** *** ## How to Get Started **🛒 Purchase Traffic**: Choose the amount of traffic you need and [Top Up](https://manage.edisglobal.com/cart.php?gid=214) your Traffic Pool. **📌 Assign Traffic**: Once payment is complete, head to the **Traffic** **tab** in your control panel to assign traffic to your VPS. Use +100GB, +500GB, +1TB, +10TB buttons for **Manual Hydration**. **📌 Enable Auto-Hydration:** Enable Auto-Hydration for automatic traffic assignment when usage reaches 99%. Traffic hydration controls **A — Traffic Pool Balance**: shows remaining TB and provides a button to Top up the pool.\ **B — Manual Hydration**: manually assign portions of +100 GB, +500 GB, +1 TB, or +10 TB to the selected VPS.\ **C — Auto Hydration**: choose a profile (e.g., +100 GB). The system automatically adds e.g. +100GB to your VPS at 99% traffic usage levels. *** ## Traffic Pool Balance Sheet The traffic pool balance sheet (pool log) below works like a bank account statement.\ We log **traffic top-ups**, **pool traffic usage**, and the resulting balance after each transaction.\ This report (demo data below) provides a transparent overview of **traffic pool usage across your entire VPS hosting account**. **How to Read the Balance Sheet** * **Date/Time:** Timestamp of the transaction * **Source:** VPS consuming traffic, a Traffic Pool Top-Up, or Starter Credit * **Change:** Traffic added (positive) or used (negative) * **New Balance:** Remaining traffic after the transaction | Date/Time | Source | Change | New Balance | | ------------------- | -------------------------------------------------------- | ------------- | ----------- | | 2025-03-19 17:14:42 | kvm\_demo\_id105 | -100 GB | 6000 GB | | 2025-03-19 15:01:33 | kvm\_demo\_id105 | -100 GB | 6700 GB | | 2025-03-19 12:44:11 | **Traffic Pool Starter Credit (100GB) kvm\_demo\_id207** | **+100 GB** | 6800 GB | | 2025-03-18 18:22:09 | kvm\_demo\_id105 | -1000 GB | 6700 GB | | 2025-03-18 10:48:55 | kvm\_demo\_id304 | -500 GB | 7700 GB | | 2025-03-18 10:45:02 | kvm\_demo\_id412 | -300 GB | 8200 GB | | 2025-03-18 09:32:50 | **Traffic Pool Top-Up** | **+1000 GB** | 8500 GB | | 2025-03-17 20:11:27 | kvm\_demo\_id105 | -1000 GB | 7500 GB | | 2025-03-17 19:08:44 | kvm\_demo\_id105 | -1000 GB | 8500 GB | | 2025-03-17 17:55:31 | kvm\_demo\_id207 | -500 GB | 9500 GB | | 2025-03-12 11:22:54 | **Traffic Pool Top-Up** | **+10000 GB** | 10000 GB | *** ## Monitor and Refill * Check pool balance and assignment history via the **Hydration log** and **Pool log** buttons. * Email alerts fire at 80% pool usage; top up before the traffic pool is exhausted. * Combine traffic pool with plan upgrades if your baseline traffic requirement grows over time. Need more detail on usage graphs and throttling rules? \ See [Traffic Stats & Monthly Refills](./traffic-stats-refill-explained) and [Exceeded Monthly Traffic](./exceeding-monthly-included-traffic). # Traffic Stats & Monthly Refills Source: https://docs.edbb.com/faq/traffic-bandwidth/traffic-stats-refill-explained Review how EDBB meters VPS traffic, when traffic refills happen, and what happens when all traffic has been consumed. ## EDBB Traffic Overview In the EDBB Control Panel , open your VPS and switch to the Traffic tab. It shows the current cycle, auto-hydration settings, pool balance, and usage charts at a glance. Traffic tab overview *** ## Read the Summary Card * **Progress ring** – % of your monthly allowance consumed. * **Numerical usage** – exact GB used vs. available. * **Refill timer** – when the allowance resets (matches your VPS renewal date). Cumulative traffic chart Email alerts land at 80%, 90%, and 100%, but the Control Panel indicator is the quickest way to spot high usage. *** ## Inspect Daily - Cumulative Graphs * Hover over the bars to see each day’s combined ingress + egress in GB. * Use the cumulative chart to verify long-running jobs or unexpected spikes.
Daily traffic chart
Traffic calendar view
Totals reset automatically at the start of the next billing cycle. *** ## Manage Traffic Pool - Hydration Manual and auto hydration tabs **A — Traffic Pool**\ Shows the shared balance for your account. Click “Top up” to purchase more capacity when needed. **B — Manual Hydration**\ Select a block (+100 GB, +500 GB, +1 TB, +10 TB) and press **Assign Traffic** to add it instantly to the VPS. **C — Auto Hydration**\ Set a top-up size (e.g., +100 GB). When usage hits 99%, the chosen amount is assigned automatically. Check the status banner for the active rule. All assignments are logged under **Hydration log** and **Pool log**. *** ## What Happens at 100% Usage After a 5% grace buffer, the NIC is capped at roughly 64 kbit/s . The VPS stays online but feels slow. Assign pool traffic, upgrade the plan, or wait for the monthly refill—any of these actions lifts the throttle immediately. Monitor the Traffic tab and enable auto hydration if you run resource-heavy workloads. Always keep recent off-site backups in case you choose to wait for the reset window. ### How We Meter Traffic EDBB reads traffic counters directly on the Ethernet interfaces of your Virtual Private Servers in real-time. The total traffic usage is determined by summing up the ingress (incoming) and egress (outgoing) traffic. $Total Traffic = \sum (\text{IN} + \text{OUT})$ # Traffic vs Bandwidth Source: https://docs.edbb.com/faq/traffic-bandwidth/traffic-vs-bandwidth Traffic measures total data transferred over time; bandwidth is the maximum throughput available at any moment. ## Same Pipe - Different Metrics Bandwidth is the **speed limit** of your port; traffic is the **amount of data** you actually move during a billing cycle.
  • Measured in Mbit/s or Gbit/s
  • Represents real-time throughput capacity
  • EDBB hypervisors use multi-gigabit uplinks for bursty workloads
  • Measured in GB or TB per month
  • Counts all in/out data transfer during the billing period
  • Each VPS plan includes a traffic pool you can top up if needed
 *** ## Visualizing the Difference Imagine a highway: * **Bandwidth** is how many lanes you have—the maximum cars per second. * **Traffic** is how many cars actually drove down that highway this month. * You can burst to the full lane capacity, but the total number of cars still counts toward your traffic allowance. Track both metrics in the EDBB Control Panel under the **Traffic** tab; it shows current throughput and period-to-date usage side by side. # How to Check CPU Cores on a Linux VPS Source: https://docs.edbb.com/faq/upgrades-downgrades/cpu-cores-vs-cpu-sockets-in-vps-environments/how-to-check-cpu-cores-linux-vps Multiple methods to check the number of CPU cores on a Linux VPS. From simple command-line utilities to detailed hardware info tools, get a comprehensive guide to optimize and understand your server's performance capabilities ## Introduction to CPU Cores When managing a Linux system, understanding your CPU cores is essential for optimizing performance. CPU cores are the fundamental processing units within your VPS, each capable of executing instructions and handling tasks independently. The number of cores in your system directly impacts its ability to multitask and manage workloads efficiently. ## Verifying the Number of Cores Available to Linux When managing a Virtual Private Server (VPS) running Linux, it's crucial to understand its resources to optimize performance. One such resource is the number of CPU cores. The more cores you have, the more tasks your VPS can handle simultaneously. Here's a guide on how to check the number of CPU cores on a Linux VPS. ### The `/proc/cpuinfo` File One of the simplest methods to determine the number of CPU cores is by reading the `/proc/cpuinfo` file. **Command:** ```shell Shell theme={"system"} cat /proc/cpuinfo | grep "processor" ``` The output of this command includes a line for each core, and also provides details such as the processor model. Each "processor" line represents a CPU core. Count the number of such lines to determine the total cores. ### The `lscpu` Command The `lscpu` command provides detailed information about the CPU architecture. **Command:** ```shell Shell theme={"system"} lscpu ``` Look for the "CPU(s)" line. This will display the total number of cores. If you want to differentiate between physical cores and threads (in case of hyper-threading), look for "Core(s) per socket" and "Thread(s) per core". ### The `nproc` Command For a straightforward count of available processing units, use **nproc** command\*\*:\*\* **Command:** ```shell Shell theme={"system"} nproc ``` This will return a single number representing the number of CPU cores. ### The `top` and `htop` Commands Both `top` and `htop` are interactive process viewers that display the system's current state. **Using top**: **Command:** ```shell Shell theme={"system"} top ``` Once top is open, observe the Cpu(s) section. It'll show the usage statistics for each core. **Using htop**: **Command:** ```shell Shell theme={"system"} htop ``` In `htop`, you will directly see a visual representation of the usage of each core at the top of the interface. ### The `hwinfo` Command `hwinfo` provides detailed hardware information, including your CPUs. **Command (to specifically get CPU info):** ```shell Shell theme={"system"} hwinfo --cpu ``` Look for "Number of processors" for the count of CPU cores. ### Conclusion Regularly checking and understanding the number of CPU cores and their utilization can help in optimizing the performance and load distribution of tasks on your Linux VPS. Use the methods above as needed and based on the tools you have installed on your system. # How to Check CPU Cores on a Windows VPS Source: https://docs.edbb.com/faq/upgrades-downgrades/cpu-cores-vs-cpu-sockets-in-vps-environments/how-to-check-cpu-cores-windows-vps Step-by-step guide on ensuring your Windows operating system on your VPS recognizes all available CPU cores. Discover how to verify core count and optimize performance. ## How to Check Number of CPU Cores Available to Windows If you installed Windows on your EDBB VPS, you can check the number of CPU cores available to your OS using various methods. Here are a few common ways to see how many CPU cores your system has.\ \ **Process to Check CPU Cores in Windows:** 1. Right-click on the Taskbar and select "Task Manager". 2. Click on the "Performance" tab. 3. Select "CPU" from the left pane. 4. Under the CPU graph, you will see information about your CPU. The number of cores and logical processors will be listed. 1. Press `Windows + R` keys simultaneously to open the Run dialog box. 2. Type `msinfo32` and press Enter. This will open the System Information window. 3. Under "System Summary", you should see "Processor". It will show details about your CPU, including the number of cores. 1. Open Command Prompt (you can search for "cmd" in the Windows search bar and select the appropriate result). 2. Type the following command and press Enter: `wmic cpu get NumberOfCores,NumberOfLogicalProcessors` Any of these methods will provide you with information about the number of CPU cores in your system. # CPU Cores vs Sockets in an EDBB VPS Source: https://docs.edbb.com/faq/upgrades-downgrades/cpu-cores-vs-cpu-sockets-in-vps-environments/understanding-cpu-cores-vs-sockets-in-vps Understand how vCPUs are mapped to sockets and cores, why it matters for licensing/performance, and how to change the topology in the Control Panel. ## Core vs Socket Basics In KVM virtualization, each vCPU can be exposed as a “core” on a virtual socket. You decide whether to pack all cores into one socket or spread them across multiple sockets, depending on OS and licensing requirements. | Term | Definition | | ---------- | --------------------------------------------------------------------------------------- | | **Core** | The individual processing unit within a CPU. | | **Socket** | The physical (or virtual) CPU package; can host multiple cores. | | **vCPU** | A virtual CPU presented to the guest OS—mapped to cores/sockets based on your topology. | *** ## Why the Topology Matters * **Operating system limits** – Many Windows editions recognize only two sockets but support dozens of cores per socket. Linux is generally flexible. * **Licensing models** – Some software counts sockets (SQL Server Standard, certain hypervisor licenses) while others count cores. * **NUMA-aware workloads** – Apps optimized for multi-socket systems may benefit from spreading cores across sockets, while cache-sensitive workloads often prefer a single socket packed with cores. *** ## Change the CPU Topology in the control panel In the EDBB control panel, open your VPS and switch to the Settings tab. Locate the CPU Cores vs Sockets control. Choose whether you want multiple sockets or multiple cores. The Control Panel automatically maps your vCPU allotment to the selected layout. Click Apply, then power-cycle or reboot the VPS so the guest OS detects the new topology cleanly. > Tip: Before adjusting topology, confirm your OS and application licensing terms to avoid unintended compliance issues. # Is Downgrading an EDBB VPS Possible? Source: https://docs.edbb.com/faq/upgrades-downgrades/is-it-possible-to-downgrade Learn why in-place downgrades aren’t supported and how to move to a smaller plan safely. ## Why Downgrades Are Disabled Shrinking a virtual disk is just as risky as shrinking a physical drive—partitions must be resized perfectly or data can be lost. To avoid accidental corruption, EDBB only allows upgrades. * VPS storage is provisioned at the plan’s full size. * Lowering disk size mid-flight doesn’t guarantee consistency. * Other resources (CPU/RAM) are tied to the plan profile, so rolling back would require reprovisioning anyway. *** ## Safe Path to a Smaller Footprint Order the smaller VPS tier alongside your current service. Move data using backups, rsync, snapshots, or application-level exports. Test the new instance thoroughly. Once satisfied, cancel the old service. This avoids disk resizing risks and keeps downtime minimal. Keep routine backups (or qcow2 exports) so you can revert quickly if the smaller plan doesn’t meet expectations. # Request a qcow2 Image Backup Source: https://docs.edbb.com/faq/upgrades-downgrades/requesting-qcow2-image-backup Order an offline qcow2 snapshot of your EDBB VPS, understand pricing, and learn how to download it securely. ## When to Request an Export qcow2 exports give you a complete disk image—perfect for cold storage, lab testing, or migrating to another virtualization stack. EDBB prepares them on demand for a one-time fee. * Cost: **€25** per export * Delivery: password-protected download link valid for **30 days** * Contents: full disk image exactly as it exists at the moment of export *** ## How to Order Share the VPS IP or KVM ID via messenger/email and mention that you’d like a qcow2 export. Pay the automatically generated €25 invoice so the export can begin. When the export is ready, we’ll send a secure link and password. Download and archive the file before the 30-day window closes. > Need recurring offline backups? Schedule exports periodically or combine them with your own snapshot tooling until instant snapshots are available. # Expand VPS Storage with Drive Boost Source: https://docs.edbb.com/faq/upgrades-downgrades/upgrade-disk-drive-boost Attach additional disk capacity to your EDBB VPS in flexible increments and finish the resize from inside the operating system. ## Why Choose Drive Boost Drive Boost adds persistent storage to an existing VPS without switching plans or reinstalling the OS. Each boost is billed monthly alongside your VPS subscription and remains active until you downgrade or cancel it. * Stackable increments: **+10 GB**, **+25 GB**, **+50 GB**, or **+100 GB** * Starts at **€3.60/month** for the +10 GB tier * Combines cleanly with plan upgrades if you later need more CPU or RAM Need several hundred gigabytes? Order more than one Drive Boost—each block is applied to the same virtual disk so you still manage a single volume in the OS. *** ## Order the Boost Through the Control Panel Sign in to the EDBB Control Panel, head to Services, and select the VPS that needs extra space. Use the Upgrade tab and click the blue Upgrade Components button. The comparison screen lists every add-on available for that VPS, including Drive Boost storage. Choose the Drive Boost size, continue to checkout, and complete the payment. As soon as the invoice clears, the new virtual disk size is attached to the VPS. Prefer personalised help or need a bespoke size? Message Support via the portal messenger or email [support@edbb.com](mailto:support@edbb.com) with the VPS hostname or IP and the total storage you’d like to add. *** ## Finish the Expansion Inside Your OS 1. **Confirm the new size** with `lsblk`, `fdisk -l`, or the Windows Disk Management console. 2. **Extend the partition** (e.g., `growpart`, `parted`, or DiskPart). 3. **Grow the filesystem** using the appropriate tool (`resize2fs`, `xfs_growfs`, etc.). 4. Validate that the mount point now shows the expanded capacity. EDBB never edits guest partitions for you. Drive Boost enlarges the virtual disk only—the OS keeps its original partition layout until you extend it manually. Back up critical data, grow partitions with your preferred tools, and reboot if the kernel still reports the old size. Need to extend other resources at the same time? Combine Drive Boost with RAM, vCPU, or IPv4 upgrades in the same workflow. # Upgrade to a Higher VPS Plan Source: https://docs.edbb.com/faq/upgrades-downgrades/upgrade-plan Scale your EDBB VPS to the next tier, add more resources instantly, and understand billing, timing, and post-upgrade steps. # Upgrade a VPS Plan in Minutes Plan upgrades swap your current VPS for a larger predefined tier—more vCPU, RAM, disk, and monthly traffic—without reinstalling or changing the IP address. ## Why Upgrade * Add CPU, memory, and disk space in one step. * Boost the monthly traffic allowance tied to the plan. * Keep your data intact; the upgrade happens in-place. Upgrades are prorated. You pay only the price difference for the remaining days in your billing cycle. *** ## Option 1 — Use the Quick Upgrade Card If you already know which tier you need, click the upgrade shortcut on the service Control Panel. Quick upgrade button on the dashboard Sign in to the EDBB Control Panel and choose the service you want to scale. Hit the green Upgrade button in the right-hand column. You’ll land on the plan comparison page that lists every tier above your current one. Pick the higher plan, review the prorated amount, and pay the invoice. Once the payment clears, the upgrade finalises automatically. *** ## Option 2 — Order from the Upgrade Tab Need to compare plan details first? Use the dedicated Upgrade tab. Upgrade plan selector in the tab view In the service view, click Upgrade in the tabs bar. Press the blue Upgrade Plan button. This loads the comparison page that lists each higher tier with resource details. Compare CPU, RAM, storage, and traffic quotas. Select your target plan, pay the prorated invoice, and the Control Panel handles the rest. Upgrades trigger a short reboot so the new resources can load. Save work inside the OS before confirming the change. *** ## After the Upgrade * **IP & data** stay the same—no migration is required. * **RAM & vCPU** are available after a cold reboot of the VPS. * **Disk size** increases, but filesystems and partitions are untouched; expand them manually if you want to use the extra space. * **Traffic allowance** increases immediately. Need granular resource changes instead? Use Upgrade Components. *** ## Need Even More Traffic Top up your traffic pool to share data transfer across services. Auto-hydration can refill VPS traffic automatically when it nears 99% usage. # Upgrade VPS Components Source: https://docs.edbb.com/faq/upgrades-downgrades/upgrade-resources Add RAM, vCPU, disk, or IPs to your existing EDBB VPS without switching plans—learn the workflow, billing, and post-upgrade steps. # Upgrade VPS Components Component upgrades extend the resources of your current plan—RAM, vCPU, Drive Boost storage, or IPv4 addresses—without changing tiers or reinstalling the OS. ## What You Can Extend * Increase **RAM** for memory-intensive workloads. * Add extra **vCPU** cores for parallel processing. * Apply a **Drive Boost** to unlock additional disk space. * Assign additional **IPv4 addresses**. * Mix and match any combination of the above. Billing is prorated just like plan upgrades—you pay only the difference for the days remaining in your billing cycle. *** ## Order a Component Upgrade via the Control Panel Sign in at the EDBB Control Panel, go to Services, and choose the VPS you want to extend. Click the Upgrade tab, then press the blue Upgrade Components button. The comparison page lists each resource you can increase.
Upgrade Components selection
Choose the additional RAM, vCPU, disk, or IPv4 addresses you need, pay the prorated invoice, and the changes apply automatically once payment clears. Component upgrades may trigger a short reboot so the new resources take effect. Save your work before confirming the order. *** ## After Payment * Upgrades are processed within minutes after payment confirmation. * Expect an email summarising the change. * **RAM & vCPU** require a cold reboot inside the OS. * **IPv4 addresses** must be configured manually on the VPS. * **Drive Boost** expands the virtual disk, but you decide when to grow partitions or filesystems. Need a full plan change instead? See the higher-tier upgrade guide. *** ## Need More Traffic Consider the traffic pool to top up bandwidth for any VPS in your account. Auto hydration can refill traffic automatically near 99% usage. # Upgrade Paths for Your EDBB VPS Source: https://docs.edbb.com/faq/upgrades-downgrades/upgrades Decide whether to move to a larger plan or boost individual resources—see how each upgrade path works and when to use it. ## Choose the Right Upgrade Strategy EDBB offers two flexible upgrade paths: jump to a larger VPS plan in one click, or bolt on extra resources without changing tiers. Both options are prorated and complete without reinstalling your OS.
  • Move to the next plan for more vCPU, RAM, disk, and traffic allowance.
  • Ideal when you consistently max out multiple resources.
  • Billing difference is prorated for the current cycle.
  • Add RAM, vCPU, disk, or IP addresses individually.
  • Keep your existing plan while scaling only what you need.
  • Combine with traffic pool assignments for bursty workloads.
 *** Downgrades aren’t available at the moment. If you’re experimenting with larger plans, capture snapshots or backups before upgrading so you can redeploy on a smaller instance later if needed. # Will I Lose Data When Upgrading? Source: https://docs.edbb.com/faq/upgrades-downgrades/will-i-lose-data-when-i-upgrade Understand what happens to your disk when you upgrade an EDBB VPS and how to keep data safe. ## Upgrade Impact at a Glance Plan upgrades add CPU, RAM, storage capacity, and traffic allowance—but they do not reimage your VPS. Existing partitions remain exactly as they were before the upgrade. | Resource | What the upgrade does | What it doesn’t do | | ----------------- | --------------------------------------------------------------------------------- | ------------------------------------------------------ | | vCPU / RAM | Hot-adds the new allocation (reboot may be advised for the guest OS to detect it) | Doesn’t wipe memory disks or reset configs | | Disk size | Expands the virtual disk capacity | Doesn’t resize partitions or filesystems automatically | | Traffic allowance | Boosts monthly quota | Doesn’t reset usage mid-cycle | *** ## Keeping Data Safe * Filesystems remain untouched; extend partitions with your preferred tool (`growpart`, `lsblk`, Disk Management) if you want to use the new space. * Snapshots and qcow2 exports stay available after the upgrade. * Only a reinstall or manual destructive action removes data—plan normal backups as you would for any production system. Best practice: take a backup before major changes. Upgrades are non-destructive, but backups protect against unrelated user mistakes or software issues during post-upgrade tuning. # What Is a KVM VPS? Source: https://docs.edbb.com/faq/what-is-a-kvm-vps See how EDBB uses KVM virtualization to deliver bare-metal style performance, OS freedom, and networking options. # Understanding KVM Virtualization Kernel-based Virtual Machine (KVM) turns the Linux kernel into a type-1 hypervisor. Each VPS runs as an isolated virtual machine with direct access to CPU features, so it behaves much like a dedicated server while retaining cloud flexibility. *** ## Why KVM Matters at EDBB Guests see modern CPU extensions (AES-NI, AVX2, etc.) for encryption and compute-heavy workloads. Boot Linux, BSD, or Windows images—or upload custom ISOs and qcow2 snapshots directly in the Control Panel. Create TUN/TAP interfaces, attach additional NICs, or place VPSs on private VLANs. noVNC provides full console control even if SSH or RDP is unreachable. Each VPS gets dedicated resources and hardware-level isolation, reducing noisy neighbor issues. Snapshot, reinstall, or restore with Cloud-Init and API workflows. *** ## Typical KVM Use Cases * Network appliances (firewalls, BGP routers, VPN concentrators) * Security labs and malware analysis sandboxes * Container platforms and orchestration clusters * Game and voice servers requiring low latency * Virtual desktops (Windows or Linux) delivered over RDP/VNC * Dev/test environments for CI pipelines *** ## Frequently Asked Questions **Is KVM close to bare metal performance?**\ Yes. With CPU passthrough and Virtio drivers, performance is near-native while disk and network remain virtualized for flexibility. **Can I install any OS?**\ Upload your ISO or qcow2 image and mount it from the Control Panel. You can also use EDBB’s library of Linux and Windows templates. **Does it support VPN protocols?**\ Absolutely—TUN/TAP interfaces are available for OpenVPN, WireGuard, IPsec, and other tunneling solutions. **Can I run hosting control panels?**\ Yes. Plesk, cPanel, DirectAdmin, or any similar stack functions normally on a KVM VPS. KVM gives you the control of a dedicated server with the convenience of EDBB’s Control Panel and automation tools. # What Is a Virtual Private Server? Source: https://docs.edbb.com/faq/what-is-a-virtual-private-server Understand how an EDBB VPS delivers dedicated resources, full OS control, and flexible networking compared with shared hosting. # VPS Fundamentals An EDBB Virtual Private Server (VPS) is a virtual machine with dedicated CPU, RAM, and storage carved from enterprise hardware. You get root/Administrator access, your own operating system, and isolation from other customers. *** ## What You Get with an EDBB VPS CPU cores, RAM, and NVMe storage are reserved for your VPS—no noisy neighbors. Boot Linux or Windows images, upload ISOs, or restore qcow2 snapshots without restrictions. IPv4 + /64-equivalent IPv6, optional VLANs, and the ability to add secondary addresses. Access the noVNC console, mount rescue ISOs, and recover even when SSH/RDP is offline. Upgrade CPU, RAM, or storage from the Control Panel without rebuilding from scratch. Use Cloud-Init, API hooks, or configuration management tools to deploy consistently. *** ## Common VPS Workloads * Web platforms and SaaS applications * Databases and caching services (MySQL, PostgreSQL, Redis) * CI/CD runners and automation jobs * Game and voice servers * VPN gateways and security appliances * Learning labs or certification sandboxes *** ## VPS vs Shared Hosting | Capability | Shared Hosting | EDBB VPS | | ------------------------- | -------------- | ------------------ | | Root/Administrator access | No | Yes | | Custom OS installs | No | Yes | | Dedicated CPU/RAM | No | Yes | | Custom networking | Minimal | Full control | | Rescue tools | Limited | ISO boot + console | A VPS gives you the flexibility of a dedicated server with the convenience of cloud management. *** ## Launch in Four Steps 1. Choose a location from EDBB’s global footprint. 2. Pick a plan that meets your CPU, RAM, and storage requirements. 3. (Optional) Attach a Cloud-Init script for automated setup. 4. Deploy and connect via SSH (Linux) or RDP (Windows). You’re now ready to run production workloads with predictable performance and full control. # What to Expect from EDBB Support Source: https://docs.edbb.com/how-our-support-team-helps-you Understand how EDBB Support assists with billing, troubleshooting guidance, and escalation, while respecting your privacy and system boundaries. ## Meet the EDBB Support Desk Our support team is your first point of contact for all billing-related inquiries and technical assistance. We’re here to provide quick and effective solutions and expert guidance, ensuring a smooth experience. ## What We Handle (and How) * 💬 **Billing & Accounts** – Questions about invoices, payments, or account management. We’ve got you covered. * 🧭 **Control Panel Coaching** – We walk you through traffic pool, rDNS updates, snapshots, reinstalls, and all other control panel features. * 🩺 **Troubleshooting Guidance** – We help diagnose common issues and point you to the right resources for troubleshooting. * 🚨 **Escalations** – We ensure you’re connected with the right experts when something needs deeper inspection. Whichever channel you prefer - live messenger or email - we’ll respond with clear steps and links you can action immediately. *** ## Support Boundaries for Your Security To ensure your privacy and security, our infrastructure-focused support does not include: * 🚫 Logging into your VPS, databases or downstream services * 🚫 Installing software or patches * 🚫 Changing configurations * 🚫 Updating passwords or ports * 🚫 Migrating servers to another account or location We strictly operate as an infrastructure provider and do not access customer servers or perform software configurations. This ensures your data remains secure and private. *** ## **Get the Help You Need** Managing server-related tasks can be challenging. Here are the best ways to get assistance: #### Explore Our Knowledge Base 📚 Visit our Knowledge Base for articles and guides on troubleshooting, configurations, and more. #### Bring in a Systems Expert For custom stacks, migrations, audits, or security hardening, partner with a trusted freelancer or managed service provider who can work hands-on within your VPS. #### Tap into the Community VPS forums, sysadmin groups, and professional networks often have real-world advice from peers running similar workloads. *** ## We’re Ready When You Are Serving you well is core to the EDBB experience. Reach out whenever something feels unclear - we'll provide the context, resources, or escalation you need while keeping your environment private and secure. # Getting Started with Your VPS Source: https://docs.edbb.com/index Essential EDBB guides for launching, securing, and managing your VPS with confidence. ## Getting Started with Your VPS 🚀 Your VPS is ready — let’s get it running smoothly.\ In **EDBB Docs**, you’ll find quick-start guides, management tips, and security best practices to help you make the most of your server. Need assistance? Click the blue **Chat Icon** at the bottom of the page to connect with our team. *** } href="/check-your-inbox"> First things first. Start here to get going. } href="/vps-management/vps-control-panel"> Manage and optimize your VPS } href="/faq/what-is-a-virtual-private-server"> Find answers to common technical questions. } href="/faq/ip-addresses/change-ip-address"> Options to safely change your VPS IP address. } href="/faq/ip-addresses/ping-test-ip"> Diagnose routing, latency, and reachability from multiple regions. } href="/vps-management/autoinstall-reinstall-install-vps-linux-windows"> Reinstall your OS: Linux or Windows in just a few clicks. } href="/advanced-setup-guides/script-based-mikrotik-router-os-installation-guide-winbox"> MikroTik CHR installs with a battle-tested script. } href="/faq/billing-lifecycle/automated-vps-billing-workflow"> Understand when we send invoices, reminders and connected workflows. *** # Linux Secure Shell Overview Source: https://docs.edbb.com/linux-secure-shell-ssh Learn what Secure Shell (SSH) is and how to open an encrypted session to your VPS. ## Why SSH Matters SSH gives you an encrypted command-line tunnel into your VPS. Bring the server’s IPv4 address, your username (usually root), and the password you set during provisioning or reinstall. Commands, output, and credentials travel inside a secure tunnel so they cannot be intercepted on the network. Combine passwords with SSH keys to add an extra factor without complicating your workflow. Script routine tasks, deploy code, or manage configuration tools over a reliable CLI connection. *** ## Connect to Your VPS macOS, Linux, and Windows (PowerShell) all ship with an SSH client by default. ```bash theme={"system"} ssh root@ ``` On the first login, type yes to store the host key so future sessions can verify the server’s identity. Provide the welcome-password (or the credential you set in the Control Panel during reinstallation). A successful authentication drops you into the remote shell. To close the session at any time, type `exit` or press **Ctrl + D**. *** ## Quick Safety Checks * Disable password logins and rely on SSH keys once you are comfortable. * Keep the package updated (`apt update && apt upgrade -y` or `dnf update -y`). * Limit root access by creating a sudo-capable user for daily administration. # Extend a Windows Server Evaluation Period Source: https://docs.edbb.com/misc/extending-180-day-trial-version-of-windows Rearm a Windows Server evaluation build, verify how many extensions remain, and stay compliant with Microsoft’s licensing rules. ## What to Expect Windows Server evaluation images include up to five rearmer credits. Each rearm grants another 180 days, so you can test for roughly 36 months in total before you must license the product. * ⏱️ You can run the rearm at any point before the trial expires. * 🔁 Every rearm reduces the remaining counter—track it so you’re not surprised. * 🧾 Once the counter hits zero, you must activate Windows with a full license. *** ## Extend the Trial in Three Commands Launch PowerShell as Administrator and inspect the licensing state:
slmgr -dlv
The dialog shows the remaining days and how many rearms you still have. Trigger a fresh 180-day period with:
slmgr -rearm
You will receive a confirmation pop-up when the command succeeds. Apply the change immediately:
Restart-Computer
After reboot, run slmgr -dlv again to verify the new expiration date. *** ## Stay Within Microsoft’s Rules Evaluation only. Rearms are provided for lab and proof-of-concept use. Once testing is finished—or the rearm counter is exhausted—you must buy the appropriate Windows Server licence to stay compliant with Microsoft’s Software License Terms. * ✅ Rearms are capped (typically five). Plan for the day you need to activate. * ✅ Document each rearm so teammates know how many are left. * ✅ Running in production with an evaluation build violates Microsoft policy. When you’re ready to go live, activate Windows through your volume licence, Azure Hybrid Benefit, or retail key so updates and support continue uninterrupted. # Fix Black Screen When Connecting to Windows Server Source: https://docs.edbb.com/misc/fix-black-screen-windows-server Learn how to resolve the black screen issue when connecting to a Windows Server using Microsoft Remote Desktop application. Modify the Windows Registry or use alternative RDP clients like MobaXterm and mRemoteNG to successfully connect. ## Fix Black Screen When Connecting to Windows Server Encountering a black screen without a cursor when connecting to a Windows Server using Remote Desktop (RDP) can be frustrating. This guide provides two potential solutions: modifying the Windows Registry and trying alternative RDP clients. *** ## **Issue**: Black Screen After Connecting via Remote Desktop (RDP) When connecting to your Windows Server using RDP, you may experience a black screen with no visible cursor or mouse. This issue is commonly caused by a configuration mismatch in the RDP client or the server. *** ## **Solution 1**: Modify the Windows Registry Adjusting a specific registry setting can resolve the black screen issue. ### Modify the Registry and Reboot 1. **Open Command Prompt**: * Press `Win + R` to open the **Run** dialog box. * Type `cmd` and press **Enter** to launch the Command Prompt. 2. **Run the Registry Command**:Copy and paste the following command into the Command Prompt and press **Enter**: ````powershell theme={"system"} reg add "HKLM\SOFTWARE\Microsoft\Terminal Server Client" /v "UseURCP" /t REG\_DWORD /d 0 /f``` ```` 1. **Restart Windows Server** Once the command has executed, restart your machine. After the restart, try to connect again using RDP to see if the black screen issue is resolved. ## Solution 2: Use Alternative RDP Clients If the above fix doesn't work for you, consider using alternative remote desktop clients to connect to your Windows Server. These alternative tools might bypass the issue you’re facing with the native RDP client. 1. **MobaXterm**: Download: [MobaXterm Home Edition](https://mobaxterm.mobatek.net/download-home-edition.html) MobaXterm is a versatile terminal client for Windows with X11 server, tabbed SSH client, network tools, and more. 2. **Parallel RAS**: Download: [Parallels RAS ](https://www.parallels.com/products/ras/download/links)Parallels RAS is a comprehensive virtual application and desktop delivery solution that allows employees to access and use applications and data from any device. 3. **mRemoteNG**: Download: [mRemoteNG ](https://mremoteng.org/download)mRemoteNG is an open-source, multi-protocol, tabbed remote connections manager. It allows you to view all of your remote connections in a simple yet powerful tabbed interface. *** After downloading and installing one of these programs, try to connect to your Windows Server using the chosen client. This might help you bypass the black screen issue that you’re experiencing with the standard RDP client. If the problem persists even after trying these solutions, it might be worth checking with your server administrator or IT department to ensure there aren’t any server-side issues causing the problem. # RealVNC Viewer Closes After Connecting Source: https://docs.edbb.com/misc/fix-for-realvnc-closing-connection Adjust RealVNC’s color level to prevent instant disconnects when connecting to your EDBB VNC console. ## Fix for RealVNC closing connection after connection VNC Viewer from RealVNC uses "ColorLevel" pal8, which is not supported by most VNC servers. Please follow these steps in order to connect successfully: You should be able to successfully connect now. # Reporting Abuse Source: https://docs.edbb.com/misc/reporting-abuse Send well-documented abuse notifications to the EDBB abuse desk and understand what evidence we need to investigate fast. ## Reach the EDBB Abuse Team Suspected misuse of EDBB infrastructure should be reported directly to [abuse@edbb.com](mailto:abuse@edbb.com). Include a clear subject line such as “Abuse report – IP 203.0.113.10” so our queue can triage the case quickly. * ✉️ Send reports in **English** so the team can process them without delay. * ✅ Use a mailbox that accepts replies; we may need clarification or extra logs. * ⏱️ Verified complaints are reviewed promptly and escalated internally if emergency action is required. *** ## Build a Complete Abuse Report Organise the facts so our investigators can reproduce the issue. Each entry below is required unless noted otherwise. ### Contact & context * Your **full name**, organisation (if applicable), phone number, and email address. * The **law, policy, or acceptable-use clause** you believe is being violated. * A brief description of the impact (e.g., phishing, DDoS, copyright infringement). ### Evidence & scope * The **EDBB IP address** or hostname involved. Limit reports to **one IP per email**—send separate reports for multiple systems. * A precise **timestamp with timezone** (UTC preferred). If activity spans multiple moments, list each with matching IP data. * Static **URLs or download locations** for hosted content so we can inspect the material directly. * For spam complaints, attach the **original message with full headers** (RFC 822 format). ### Supporting material * **Screenshots, packet captures, or log excerpts** that demonstrate the behaviour. * For **copyright notices**, describe the original work and provide a copy or public link to it. * For **trademark complaints**, reference the registration number and jurisdiction. * If your report comes from a third party (e.g., a client or law-enforcement contact), note the **authority under which you are acting**. Reports missing timestamps, source IPs, or actionable evidence cannot be processed. Double-check the details before you hit send. *** ## What Happens Next * You’ll receive an acknowledgement once your email is in the queue. * The abuse desk validates the evidence, notifies the affected customer, and coordinates mitigation or service suspension where appropriate. * Follow-up questions arrive from the same **[abuse@edbb.com](mailto:abuse@edbb.com)** mailbox—respond promptly so the case does not stall. Need to retract a report or send additional proof? Reply to the original ticket thread so the history stays together. # Security, Compliance & Certifications Source: https://docs.edbb.com/misc/security-compliance Overview of EDBB security practices, compliance posture, and the certified facilities that power our global VPS platform. ## EDBB Security Posture at a Glance Security is baked into the way EDBB designs, operates, and audits its VPS platform. We partner with Tier III+ facilities, enforce strong operational controls, and publish status updates openly so customers know where their workloads stand. * **Core certifications**: PCI DSS attestation for card data handling, ISO 27001-certified facilities, SOC 2-ready control environment. * **Privacy-first**: GDPR compliance, privacy impact assessments, and EU-hosted support tooling. * **Global infrastructure**: Equinix and Interxion/Digital Realty provide resilient power, connectivity, and physical security. *** ## Compliance - Framework Mapping
  • PCI DSS – scoped for billing touchpoints
  • ISO 27001 – via our primary data center partners
  • SOC 1 & SOC 2 Type II – available through Interxion and Equinix
  • NIST Cybersecurity Framework
  • CIS Critical Security Controls
  • ISO/IEC 27002 & 27018 controls
  • Cloud Security Alliance CCM
  • OWASP Top 10 secure development practices
 Need a signed attestation or detailed control mapping? Email [compliance@edbb.com](mailto:compliance@edbb.com) with your questionnaire and the intended use case. *** ## Operational Security Layers * **Continuous monitoring** – Real-time metrics, IDS/IPS feeds, and anomaly alerts watched by our on-call engineers. * **Patch cadence** – Critical fixes deploy within vendor SLAs; monthly maintenance windows capture the remainder. * **Change control** – Peer-reviewed changes, automatic rollbacks, and release notes published to the status page. * **24/7 incident response** – A documented runbook plus cross-functional escalation paths keep response times low. ### Safeguarding the Organisation 1. **Security awareness** – Mandatory onboarding and refresher courses covering phishing, data handling, and privacy. 2. **Scoped access** – Fine-grained IAM with short-lived credentials; production access is logged and reviewed. 3. **Tabletop exercises** – Quarterly simulations validate our incident response, ransomware playbooks, and disaster recovery. 4. **Vendor diligence** – Third parties undergo risk reviews, contractual safeguards, and periodic reassessment. 5. **Internal & external audits** – Compliance checkpoints every six months, supplemented by penetration testing. *** ## Trust - Transparency * **Network footprint**: EDBB operates AS57169 with allocations at RIPE NCC and [ARIN](https://search.arin.net/rdap/?query=EGL-51). * **Service history**: Uptime reports, maintenance notes, and postmortems live at [status.edbb.com](https://status.edbb.com). * **Security desk**: Report abuse or suspicious activity to [abuse@edbb.com](mailto:abuse@edbb.com); urgent matters receive priority handling. * **Review cycle**: This page is updated at least twice per year, or sooner if our certification landscape changes. *** ## Data Center Partners - Example Site EDBB capacity spans multiple European and international metros. Facility-level controls include biometric access, CCTV, dual power feeds, and on-site security. ### Frankfurt: Equinix FR5 | Detail | Information | | ---------- | ----------------------------------------------------------------------------------------------------------- | | Address | Kleyerstraße 90, 60326 Frankfurt am Main, Germany | | Highlights | ISO 22301, ISO 27001, ISO 50001, ISO 9001, PCI DSS, SOC 1 & SOC 2 Type II, Climate Neutral Data Centre Pact | | Learn more | [Equinix certifications](https://www.equinix.com/data-centers/design/standards-compliance) | Customers can cross-reference other metro sites directly with the provider: * [Interxion/Digital Realty compliance hub](https://www.digitalrealty.com/data-centers/design/certifications-compliance) * Local EDBB location pages (see the “Looking Glass” section for coordinates and facility notes). *** ## Questionnaires - Documentation Access We keep this page current so most due diligence can be completed without a custom NDA. If your procurement flow requires tailored responses, send the form to **[compliance@edbb.com](mailto:compliance@edbb.com)** and include: * Target customer name and region * Intended workload or regulatory driver * Deadlines for submission *** ## Code of Ethics - Responsible Operations * **Sustainability** – Preference for carbon-neutral data centers, energy-efficient hardware, and responsible e-waste disposal. * **Customer-first decisions** – Conflicts of interest are escalated and documented; we avoid lock-in tactics. * **Human rights** – Inclusive hiring, fair compensation, and safe workplaces across our supply chain. * **Environmental & social governance** – Participation in community initiatives and transparent reporting on ESG metrics. * **Data stewardship** – Encryption in transit and at rest, GDPR-aligned processing, and privacy-by-design principles. * **Business continuity** – Regular backup testing, multi-region failover capability, and rehearsed recovery drills. * **Speak-up culture** – Confidential channels allow staff, partners, and customers to flag concerns without retaliation. # No email received? Source: https://docs.edbb.com/no-email-received If you did not receive the email with your VPS credentials, there's no need to worry. Install your VPS with fresh password and the OS of your choice. Instructions for installing Linux/Windows are provided. ## We can not send emails again! If you did not receive our email with VPS credentials: We can't resend passwords! We can't resend Welcome Emails. For security reasons, we don’t store your passwords. Don't worry, you can easily set up your service with your own password! ## How to Access Your New VPS [Control Panel](https://my.edbb.com/clientarea.php) We do not send a new Welcome Email when you reinstall! The password you specify during installation will be the password to access your OS # Reinstall Your VPS (Linux or Windows) Source: https://docs.edbb.com/vps-management/autoinstall-reinstall-install-vps-linux-windows Use the Installation tab in the EDBB Control Panel to reinstall your VPS with a fresh Linux or Windows OS and user-defined password or SSH-key. ## Reinstall from the Installation Tab Important: Reinstalling your VPS will permanently erase all data. Make sure you have backups before proceeding. ## Automated Installation in 5 Easy Steps Sign in to the EDBB Control Panel Go to Services and select the VPS you would like to reinstall. Use the Installation tab on the service Control Panel, then stay on the default Automated Installers view.
Install OS in Control Panel
Click the tile of the OS family you would like to install (Ubuntu, Debian, Rocky, AlmaLinux, Windows Server, etc.). Windows 10 you find in the Windows Server section.
Selecting an AutoInstall template
Use the dropdown below the OS family tile to pick the version/release you would like to install. Enter a password (or paste an SSH public key) and click Start the installation. Our Control Panel initiates the installation. We do not send a new Welcome Email when you reinstall! The password you specify during installation will be your new root (Linux) or Windows Administrator password. We do not send a new Welcome Email when you reinstall! The password you specify during installation will be your new root (Linux) or Windows Administrator password. *** ## Track Progress - then Connect | OS | Approx. time | What happens / What to do | | ----------- | ------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Linux** | **≈ 5 min** | AutoInstall provisions and reboots automatically — no extra clicks required. SSH is blocked during installation. Linux typically finishes installation in 5 minutes. When the status changes to *Running*, connect via **SSH** using the new root password. | | **Windows** | **≈ 15 min** | RDP access is blocked during installation. When the status changes to *Running*, connect via **RDP** using the new Administrator password. Windows usually takes 15 minutes to install. | The **Installation** tab streams logs while the image is provisioned. SSH/RDP ports stay closed until the job finishes.\ ⚠️ Do **not** power off or reboot the VPS manually — AutoInstall restarts it automatically when the OS is ready. *** ## Install a Custom Image Prefer to Bring Your Own .qcow2 image and/or run a cloud-init automation? Use the Cloud-Init workflow to keep full control over first boot actions. # Quick Checks for IPv6 Issues Source: https://docs.edbb.com/vps-management/basic-ipv6-troubleshooting Run through portal and OS-level checks to resolve IPv6 reachability problems on your EDBB VPS. ## IPv6 Troubleshooting Playbook IPv6 relies on the address, gateway, and DNS values shown on the Network tab. Confirm those details first, then follow these quick checks to restore connectivity. *** ## Step 1 – Confirm Assigned Values Open the Network tab in the EDBB Control Panel. Note the IPv6 assignment, gateway, and recommended DNS resolvers. On the VPS, run: ```bash theme={"system"} ip -6 addr show ip -6 route show ``` Ensure the assigned address matches your /64 range and that the default route points to the gateway from the Control Panel. Typos (especially missing `/48`) are the most common cause of IPv6 outages. Double-check each segment when editing addresses. *** ## Step 2 – Verify Interface State ```bash theme={"system"} ip link show dev eth0 ``` Replace `eth0` with the correct interface. Look for state UP and LOWER\_UP. If the interface is down: ```bash theme={"system"} sudo ip link set eth0 up ``` *** ## Step 3 – Test Local Connectivity ```bash theme={"system"} ping6 -c 3 ::1 ping6 -c 3 2a03:f80:xxxx:xxxx::10 # replace with your address ip -6 neigh show ``` If the neighbor entry for the gateway shows `FAILED`, flush it and retry: ```bash theme={"system"} sudo ip -6 neigh flush all ``` *** ## Step 4 – Probe External Reachability ```bash theme={"system"} ping6 -c 3 2a03:f80:ed15::1 # example gateway ping6 -c 3 ipv6.google.com traceroute -6 ipv6.google.com ``` Gateway pings succeed but public hosts fail? Review firewalls (both inside the VPS and upstream) and confirm DNS AAAA records exist for your targets. *** ## Step 5 – Check Application Bindings * Restart services that bind to specific addresses or interfaces (web servers, databases, proxies). * Update config files to reference hostnames or `::` rather than a hard-coded old address. * Use `ss -ltnp` to confirm listeners are bound to the expected IPv6 socket. *** ## Step 6 – Gather Diagnostics for Support If problems persist, collect this output before messaging Support (via the portal messenger or email): ```bash theme={"system"} ip -6 addr show ip -6 route show ip -6 neigh show mtr -6 -r ipv6.google.com ``` Include the VPS ID and datacenter location. This confirms whether the issue is local or upstream. *** ## Preventive Tips * Save known-good network configs before editing. * Limit active IPv6 addresses to avoid router flood protection. * Monitor dual-stack services so both IPv4 and IPv6 remain healthy. * Need a refresher? Review the IPv6 configuration guide first. With these checks you can resolve most IPv6 issues quickly—and have the right data ready if you need escalation. # Upload a Custom ISO Image Source: https://docs.edbb.com/vps-management/bring-your-own-iso EDBB lets you mount your own ISO images—install custom OS builds, appliances, or bare-metal backups directly from the Control Panel. ## Bring Your Own ISO Uploading a custom ISO lets you boot recovery toolkits, bespoke installers, or legacy operating systems that are not part of the EDBB library. The upload is temporary—plan to install or capture data within the retention window. *** ## Quick Health Check Host the ISO on a public HTTP/HTTPS URL without authentication, captchas, or one-time tokens. Object storage with static links works best. The VPS reboots when the ISO is mounted. Schedule a maintenance slot so users aren’t surprised by downtime. Keep the portal console (or your VNC client) ready—you’ll need it to interact with the installer once the VPS boots from the image. *** ## Upload the ISO to the Control Panel Sign in to the EDBB Control Panel, open your VPS, and switch to Installation. Choose the Custom Image tab. Select Download ISO, paste the direct link (for example, [https://cdn.example.com/os/custom.iso](https://cdn.example.com/os/custom.iso)), and confirm. The Control Panel downloads the file into your account. Leave the page open until the status changes to Ready.
Custom ISO download in the Installation tab
Completed uploads receive an internal filename such as xxxx/iso/KVM\_custom\_12345.iso. Jot this down—you will select it in the mounting step. *** ## Mount and Boot the ISO Stay on the Installation view and open the ISO Boot sub-tab. Pick the uploaded ISO from the dropdown list and enable Force reset & boot from the selected ISO. Click Mount ISO. The VPS reboots into the image—use the console to work through the installer or recovery environment. Need a refresher on console controls or unmounting? Review the Mount ISO guide. *** ## Retention - Cleanup * Custom ISOs stay available for **24 hours**. Re-upload them if you need another session later. * For sensitive media, remove the ISO manually once you finish the installation. * Keep local copies—expired files are purged automatically and cannot be restored. Downloads that fail usually indicate an inaccessible URL. Verify the link by running curl -I \ from an external network and ensure it returns HTTP 200 without redirects. # Provision EDBB VPS with Cloud-Init Source: https://docs.edbb.com/vps-management/cloud-init-vps-installation Upload a qcow2 image with Cloud-Init support, supply your user-data, and boot it via the EDBB Installation → Custom Image workflow. ## Bring Your Own Cloud-Init Image Cloud-Init lets you boot a custom qcow2 image and execute first-boot automation (user creation, key injection, package installs) without touching the console. Make sure you keep independent backups—the upload process wipes the VPS disk. Cloud-Init is a lightweight framework baked into many Linux templates. On first boot it reads your #cloud-config instructions, creates users, injects SSH keys, installs packages, and runs commands so the server is ready without manual steps. *** ## Why Use Cloud-Init * **Automated onboarding** – preconfigure users, passwords, SSH keys, and services. * **Repeatable builds** – the same image and user-data produce identical environments across regions. * **Custom stacks** – ship bespoke templates or vendor images instead of the standard automated installers. *** ## Prepare Your Image Export a qcow2 disk that already includes Cloud-Init. Remove SSH host keys and temporary data so the instance generates fresh credentials on first boot. Keep your #cloud-config YAML handy. You’ll paste it in Expert mode if you want to run custom tasks on first boot. Confirm the image boots locally and note its checksum. This helps you detect corruption before uploading and keeps reinstalls predictable. *** ## Upload - Provision (Existing VPS) Sign in to the EDBB Control Panel, choose your VPS, and switch to the Installation tab. Choose the Custom Image sub-tab to reveal the Cloud-Init upload interface. Drag & drop your qcow2 (or click browse). The Control Panel stores the image temporarily for this reinstall.
Upload custom Cloud-Init image
Toggle Expert mode if you want to paste Cloud-Init user-data or SSH keys. Supply a strong password—or rely on keys only—and tick the confirmation acknowledging that the disk will be erased. Click Proceed. The VPS is rebuilt from your qcow2 image and executes the supplied Cloud-Init directives on first boot. Uploading a qcow2 image removes the existing disk content permanently. Keep an external backup and verify the checksum of your image before you begin. *** ## Sample `cloud-config` ```yaml theme={"system"} #cloud-config users: - default - name: deploy groups: sudo shell: /bin/bash ssh_authorized_keys: - ssh-ed25519 AAAAC3NzaC1lZDI1NTE5AAAAIExampleKeyHere package_update: true package_upgrade: true packages: - nginx - fail2ban write_files: - path: /etc/motd permissions: "0644" owner: root:root content: | Welcome to your automated VPS! runcmd: - [systemctl, enable, --now, nginx] - [ufw, allow, "OpenSSH"] power_state: mode: reboot ``` *** ## Validate - Troubleshoot * Run `sudo cloud-init status --wait` after first boot to confirm success. * Check `/var/log/cloud-init.log` for detailed logs if tasks fail. * Re-upload a revised image or update the YAML and rerun the installation if you need adjustments. *** # Boot Modes and TPM in VPS Source: https://docs.edbb.com/vps-management/efi-vs-bios-and-tpm Learn the differences between BIOS and UEFI boot modes and when to enable virtual TPM (vTPM) for your VPS. ## 🧩 Boot Mode and TPM Overview Your VPS can run in different boot modes and optionally use a virtual TPM. These settings mainly affect how the operating system starts and what features are available. The available options include: * BIOS (legacy boot mode) * UEFI (modern boot mode) * vTPM (virtual Trusted Platform Module) These settings are especially relevant when working with newer operating systems. *** ## ⚖️ BIOS vs UEFI
  • Legacy boot method
  • Works with all supported operating systems
  • Best choice for compatibility
  • Commonly used for Linux servers
Default configuration for all VPS
  • Modern boot standard
  • Required by some newer operating systems
  • Supports features like Secure Boot
Typically required for newer Windows versions *** ## 🔐 What is vTPM? vTPM (Virtual Trusted Platform Module) is a software-based security feature that acts like a physical TPM chip. It is mainly required for: * Installing Windows 11 * Using features like disk encryption (e.g. BitLocker) * Enforcing secure boot chains ### ⚙️ Available options * Disabled (default) * Software TPM enabled Only enable vTPM if your operating system or workload specifically requires it. *** ## 🧱 Default Settings To keep things compatible across different environments, the default configuration is: * Boot mode: BIOS * TPM: Disabled This setup works for most use cases without any additional changes. *** ## 🤖 Automatic Configuration If you deploy your VPS using an automated installer: * Boot mode is selected automatically * TPM is enabled only if needed In automated setups, manual settings are overridden to ensure the system installs correctly. *** ## 🛠️ When Manual Configuration Is Needed You usually only need to change these settings in more advanced scenarios. ### 🧪 Custom images When using your own images: * You can keep the current VPS configuration * Or manually adjust boot mode and TPM as needed *** ### 💿 ISO-based installations When installing from an ISO: * The system will follow your current configuration settings If changes are required: Adjust Boot Mode or TPM in the System Configuration panel Apply changes by performing a full power cycle Boot the VPS using your selected ISO *** ## ⚠️ Important Notes ### 🧬 Operating system compatibility * Not all operating systems support UEFI * Switching from BIOS to UEFI on an existing system usually results in a boot failure *** ### 🔁 Changing boot mode * The selected boot mode must match how the OS was installed * Changing it afterward may require reinstalling the system or performing manual recovery steps *** ### 🔎 TPM usage * Not required for most Linux environments * Should only be enabled when necessary * Enabling it without a need adds unnecessary complexity *** ## 🎯 Recommendations
  • Linux servers
  • General-purpose workloads
  • Maximum compatibility
  • Windows 11
  • Modern Windows deployments
  • Security-focused setups
 *** ## 📌 Summary | Setting | Default | When to change | | --------- | -------- | -------------------------- | | Boot Mode | BIOS | Only if required by the OS | | TPM | Disabled | Only if required by the OS | If you are unsure, using the automated installer is the safest option. It will apply the correct configuration automatically. # Enable VNC on Your VPS Source: https://docs.edbb.com/vps-management/enable-vnc-server Turn VNC on or off from the EDBB Control Panel so you can reach the console via Open Console or a desktop VNC client. # Enable VNC for Console Access VNC provides a screen-and-keyboard view of your VPS even when SSH or RDP is unavailable. Enable it only while you need interactive console access and turn it off afterward. *** ## What You’ll Need Sign in to the EDBB Control Panel and open the VPS you want to manage. Plan a brief window—it’s best to enable VNC only when you’re actively using it. You can use the built-in Open Console button (browser-based) or a desktop VNC client such as RealVNC/TightVNC. *** ## Step 1 – Toggle VNC In the service Control Panel, locate the quick action panel. Click the arrow next to the red VNC Off button and choose Enable VNC. VNC access controls in the quick action panel The button turns green and displays VNC On. The panel now shows the VNC hostname and password for desktop clients. VNC access controls in the quick action panel *** ## Step 2 – Open the Console * Click Open Console to launch the browser-based console. No password is required for this view—just click inside the window to capture keyboard and mouse input. * Prefer a desktop client? Copy the VNC hostname and password shown in the panel and connect using RealVNC, TightVNC, or any compatible viewer. ## Open console ## Step 3 – Disable VNC When Finished Open the dropdown beside VNC On and choose Disable VNC once you’re done troubleshooting or installing software. After disabling VNC, reconnect using SSH or RDP as normal. The console will no longer be accessible until you enable VNC again. Leaving VNC enabled exposes an additional attack surface. Disable it when you’re finished to keep the VPS secure. You can now confidently toggle VNC on and off whenever you need direct console access to your EDBB VPS. ## Desktop VNC Client Instructions Connect to your server using your preferred **VNC Viewer** (for example: RealVNC, TightVNC, or UltraVNC). 1. **Open your VNC Client** on your computer. 2. **Enter the VNC Server address and port** shown in the **Information card** (e.g. `your-server-ip:5901`). 3. **Use the VNC password** provided in **Step 1 – Start VNC**. 4. Click **Connect** to establish the session. 💡 *Tip:* If the connection fails, make sure the Rescue System or VPS is running. # Update the IPv4 Address in Windows Server Source: https://docs.edbb.com/vps-management/how-to-change-ip-address-in-windows-server Collect the new IPv4 details from the Network tab, change them in Windows Server, and verify connectivity. ## Change the IPv4 Address in Windows Server Before editing Windows networking, note the IPv4 address, subnet, gateway, and DNS values from the EDBB Control Panel. Changing settings interrupts connectivity—plan a brief maintenance window. *** ## Step 1 – Collect the New Settings Sign in to the EDBB Control Panel and open the Network tab on your VPS. Record the IPv4 details exactly as shown. If multiple addresses are assigned, choose which will be primary (outbound) and which will be secondary. *** ## Step 2 – Connect to the Server * Use an RDP session if the current address is reachable. * If the old IP is already removed, enable VNC in the quick actions and click Open Console to work from the portal console. *** ## Step 3 – Open Adapter Properties 1. Press `Win + R`, type `ncpa.cpl`, and press **Enter**. The **Network Connections** window opens. 2. Right-click your main adapter (typically **Ethernet**) and choose **Properties**. Windows Network Adapter *** ## Step 4 – Enter the New IPv4 Values 1. Highlight **Internet Protocol Version 4 (TCP/IPv4)** and click **Properties**. 2. Select **Use the following IP address** and input the data from the Control Panel (IP, subnet mask, default gateway). 3. If DNS servers are listed, choose **Use the following DNS server addresses** and add them. Windows IPv4 Properties Click **OK**, then **Close** to apply the configuration. Need to assign secondary IPs? Click **Advanced…** in the IPv4 properties dialog and add them under IP settings. *** ## Step 5 – Verify with PowerShell Open PowerShell as Administrator and confirm the new values: ```powershell theme={"system"} Get-NetIPAddress -AddressFamily IPv4 | Format-Table InterfaceAlias,IPAddress,PrefixLength Get-NetIPConfiguration | Format-List InterfaceAlias,IPv4DefaultGateway,DNSServer ``` If something looks wrong, reopen the adapter properties and correct it. *** ## Step 6 – Test Connectivity ```powershell theme={"system"} ping 203.0.113.1 # replace with your gateway ping edbb.com ``` Reconnect via RDP using the new IPv4 address once pings succeed. Disable VNC if you only enabled it for this change. *** ## Automation Option Use PowerShell for scripted changes (update values before running): ```powershell theme={"system"} $iface = 'Ethernet' Remove-NetIPAddress -InterfaceAlias $iface -AddressFamily IPv4 -Confirm:$false New-NetIPAddress -InterfaceAlias $iface -IPAddress '203.0.113.50' -PrefixLength 24 -DefaultGateway '203.0.113.1' Set-DnsClientServerAddress -InterfaceAlias $iface -ServerAddresses @('203.0.113.2','8.8.8.8') ``` *** ## Final Checklist * Update firewalls, monitoring, and documentation with the new IP. * Restart services that bind to the old address (IIS sites, databases, etc.). * Confirm scheduled tasks or backup jobs that reference the IP have been refreshed. Your Windows Server now uses the new IPv4 settings supplied by EDBB. # VPS IP Address Settings & Network Info Source: https://docs.edbb.com/vps-management/ip-address-information Find IPv4, IPv6, gateway, and DNS details for your VPS on the Network tab of the EDBB Control Panel. ## Network Tab Overview The Network tab shows every IP assigned to your VPS plus the gateways and DNS resolvers you need when configuring the operating system. Use it as your source of truth before editing network interfaces inside the guest OS. *** ## Step 1 – Open the Network Tab Visit the EDBB Control Panel, go to Services, and select your VPS. Click the Network tab in the service navigation. The page lists IPv4, IPv6, and DNS information. Network tab with IPv4, IPv6, and DNS details *** ## What the Tab Shows Dedicated IPv4 addresses, subnet mask, and gateway. Use these values when adding or reconfiguring addresses in your OS. Your assigned /64 equivalent range, gateway, and a reminder to configure routes with a /48 prefix. Dual-stack tips are provided for Linux and other OSes. Recommended public resolvers (IPv4 and IPv6) for dual-stack compatibility. The **Add IP** button (when available) creates requests for additional IPv4 addresses that support team members can review. *** ## Tips for Using the Data * Configure additional IPv4 addresses using the subnet mask and gateway shown. Use only one gateway in your OS configuration. * For IPv6, assign addresses from your range and route traffic through the listed gateway using a /48 prefix. * Apply DNS entries directly in your operating system or cloud-init user-data so services resolve correctly. * Need to change or order more addresses? Follow the Change IP or Order Additional IPv4 guides. # Enable IPv6 on Your EDBB VPS Source: https://docs.edbb.com/vps-management/ipv6-configuration Find your IPv6 range and gateway in the Network tab, then add addresses and routes to your VPS. ## IPv6 on EDBB VPS Every VPS includes a dedicated /64 equivalent IPv6 range. Routing to the gateway requires configuring addresses with a /48 prefix inside your operating system. *** ## Step 1 – Grab the Details from the Control Panel Sign in to the EDBB Control Panel, select your VPS, and open the Network tab. Copy the IPv6 assignment and gateway. The Network tab also lists recommended IPv4/IPv6 resolvers—use them if you want dual-stack name resolution. Network Tab *** ## Step 2 – Add an IPv6 Address (Linux example) ```bash theme={"system"} # Pick an address from your /64 equivalent sudo ip -6 addr add 2a03:f80:ed15:82ca::10/48 dev eth0 # Add the default route using the gateway from the Control Panel sudo ip -6 route add default via 2a03:f80:ed15::1 ``` Verify the configuration: ```bash theme={"system"} ip -6 addr show dev eth0 ip -6 route show ``` Persist the settings using your distro’s network tooling (Netplan, NetworkManager, or /etc/network/interfaces). Always use the /48 prefix when configuring addresses so traffic can reach the gateway. Using /64 in the OS will prevent routing. *** ## Step 3 – Test Connectivity ```bash theme={"system"} ping6 2a03:f80:ed15::1 # Ping the gateway ping6 ipv6.google.com ``` If gateway pings work but external hosts fail, review firewall rules or DNS configuration. *** ## Best Practices * Document the assigned /64 range and gateway for quick reference. * Limit the number of active IPv6 addresses to avoid triggering flood protection. * Combine IPv6 with IPv4 so services stay reachable for clients without IPv6. * If routing issues persist, follow the IPv6 troubleshooting guide. # Manually Update IPv4 Settings on Ubuntu (18.04–24.04) Source: https://docs.edbb.com/vps-management/manually-change-the-ip-address-in-ubuntu-versions-1804-to-2404 Use Netplan to change IPv4 addresses, gateways, or DNS entries on Ubuntu VPS instances running on EDBB. ## Update IPv4 Settings via Netplan Netplan is the default network configuration tool on Ubuntu 18.04 through 24.04. Always grab the latest IP details from the EDBB Control Panel before editing configuration files. *** ## Step 1 – Collect Network Information Sign in to the EDBB Control Panel, open your VPS, and switch to Network. Note the IPv4 address, subnet, gateway, and DNS servers. Decide which addresses should be primary (first in the list) and which should be secondary. *** ## Step 2 – Access the Server * Connect via SSH if the current IP is reachable. Otherwise, enable VNC in the quick actions and click Open Console. * Identify the network interface name: ```bash theme={"system"} ip link show ``` Record the correct interface (for example `ens3`, `ens18`, or `eth0`). *** ## Step 3 – Locate the Netplan File ```bash theme={"system"} ls /etc/netplan/ ``` Common filenames include `50-cloud-init.yaml` or `01-netcfg.yaml`. Open the relevant file with your editor: ```bash theme={"system"} sudo nano /etc/netplan/50-cloud-init.yaml ``` (Adjust the filename if it differs.) *** ## Step 4 – Edit IPv4 Addresses and DNS ```yaml theme={"system"} network: version: 2 ethernets: ens3: addresses: - 203.0.113.10/24 # Primary IPv4 - 203.0.113.11/24 # Optional secondary gateway4: 203.0.113.1 nameservers: addresses: - 203.0.113.2 - 1.1.1.1 ``` * Replace `ens3` with your interface name. * Update addresses, gateway, and DNS values using the Control Panel data. * Maintain spacing—YAML is indentation-sensitive. *** ## Step 5 – Apply the Configuration ```bash theme={"system"} sudo netplan try # dry-run with rollback sudo netplan apply ``` If `netplan try` reports errors, press Esc to cancel, fix the file, and retry. Verify the changes: ```bash theme={"system"} ip addr show dev ens3 ip route show default ``` (Substitute your interface name if different.) *** ## Step 6 – Confirm Connectivity ```bash theme={"system"} ping -c 3 203.0.113.1 # gateway ping -c 3 edbb.com ``` Reconnect via SSH using the new address once the pings succeed. Disable VNC in the Control Panel if you no longer need the console. *** ## Best Practices * Back up the original Netplan file before editing: `sudo cp 50-cloud-init.yaml 50-cloud-init.yaml.bak`. * List the primary IPv4 first so Ubuntu uses it for outbound connections. * Update firewall rules and application bindings to reflect the new IP. * Document the change (date, technician, new IPs) for your internal records. Your Ubuntu VPS now uses the updated IPv4 configuration supplied by EDBB. # Mount an ISO Image Source: https://docs.edbb.com/vps-management/mount-iso-image Load recovery tools or custom installers by mounting an ISO directly from the EDBB Control Panel. ## Mount ISO Images from the Control Panel Mounting an ISO temporarily changes the boot order. Be ready for the VPS to reboot and save any work before you proceed. *** ## Before You Start Confirm you can sign in to the EDBB Control Panel and open the service Control Panel. Plan a short outage—the VPS restarts when the ISO is attached. Enable VNC via the quick actions (Server On column) or follow the VNC enable guide if it is currently disabled. *** ## Use the EDBB ISO Library From your VPS Control Panel, switch to Installation, then the ISO Boot sub-tab. Choose from the built-in helper images (Linux rescue tools, Windows password helper, etc.). Tick Force reset & boot from the selected ISO, then click Mount ISO. The VPS reboots automatically into that image. EDBB ISO library selection *** ## Work from the Console Click Open Console to open the portal console (or connect with your VNC client). Most ISOs ask you to press a key quickly—watch the console so you don't miss the prompt. Complete the installer or recovery steps. Leave the ISO mounted if you need multiple restarts. *** ## Unmount When Finished Go back to Installation → ISO Boot. Click Unmount (or switch to Boot from local disk) so the VPS boots normally next time. Use the Server On menu to restart the VPS from disk and disable VNC if you no longer need console access. Unmounting ensures the VPS returns to its local disk on the next restart. Unmount ISO option in the portal # Operating System Availability on EDBB Source: https://docs.edbb.com/vps-management/os-availability Understand which operating systems are available during order and which additional OS images can be selected later in the control panel for auto-installation. ## Operating System Availability EDBB provides a wide selection of operating systems for VPS deployments.\ The list of OS images shown **during the initial order** is intentionally different from the list shown later in the **Control Panel (Auto-Installation)**. This guide explains the differences and helps you choose the right OS for your setup. *** ## OS Options Available in the Shopping Cart 🛒 The shopping cart shows a **curated, recommended list** of operating systems.\ These versions are selected for: * Stability and long-term support * Broad compatibility * Fastest deployment * Cloud-Init support * Ease of use for new customers ### **Available OS in the Shopping Cart** #### **Debian** * Debian 13 (Trixie) 64-bit * Debian 12 (Bookworm) 64-bit * Debian 11 (Bullseye) 64-bit * Debian 10 (Buster) 64-bit #### **AlmaLinux** * AlmaLinux 9 (64-bit) * AlmaLinux 8 (64-bit) #### **Arch Linux** * Arch Linux 20250815 (64-bit) #### **Rocky Linux** * Rocky Linux 10 (64-bit) * Rocky Linux 9 (64-bit) #### **CentOS Stream** * CentOS Stream 10 (64-bit) * CentOS Stream 9 (64-bit) * CentOS Stream 8 (64-bit) #### **Ubuntu LTS** * Ubuntu 24.04 LTS (64-bit) * Ubuntu 22.04 LTS (64-bit) * Ubuntu 20.04 LTS (64-bit) #### **Windows Server (Trial Installers)** * Windows Server 2022 (180-day trial) * Windows Server 2019 (180-day trial) * Windows Server 2016 (180-day trial) #### **Custom Installation** * Alternative / Manual installation via VNC\ (Boot your own ISO or use an installer) *** ## OS Options Available in the Control Panel (Auto-Install) 🖥️ After your VPS is deployed, the **Control Panel → Auto-Install** section provides a **much broader** OS selection. This includes: * Older versions * Multiple LTS generations * Legacy builds for compatibility * Additional Arch Linux snapshots * Windows 10 * Archived OS templates * More advanced choices intended for experienced users ### **Full OS List in Control Panel Auto-Install** #### **Debian** * Debian 13 * Debian 12 * Debian 11 * Debian 10 * Debian 9 #### **Ubuntu LTS** * Ubuntu 24.04 * Ubuntu 22.04 * Ubuntu 20.04 * Ubuntu 18.04 * Ubuntu 16.04 #### **AlmaLinux** * AlmaLinux 9 * AlmaLinux 8 #### **Rocky Linux** * Rocky Linux 10 * Rocky Linux 9 #### **CentOS / CentOS Stream** * CentOS Stream 10 * CentOS Stream 9 * CentOS Stream 8 * CentOS 7 #### **Arch Linux** * Arch Linux 20250815 * Arch Linux 20231115 #### **Windows** * Windows Server 2022 * Windows Server 2019 * Windows Server 2016 * Windows 10 #### **Custom OS** * Manual installation via VNC / ISO * Cloud-Init custom configurations (QCOW2) *** ## Why Are The Lists Different? ### **Shopping Cart = Recommended Defaults** A simplified list that avoids: * Very old or deprecated OS versions * Niche or advanced setups * Confusing duplicate entries * Legacy LTS generations no longer recommended This ensures a smooth onboarding experience for new users. *** ### **VPS Control Panel = Full Flexibility** The control panel exposes **all available auto-install images**, including: * Legacy templates still needed by existing customers * Older LTS releases * Additional builds and snapshots * Advanced OS options * Deprecated versions kept for compatibility This allows experienced users full control over their environment. *** ## Installing Other Operating Systems Even if your preferred OS does not appear in the shopping cart, you can install **anything** via: ### ✔ **Cloud-Init** Automatic configuration (users, SSH keys, packages, scripts). ### ✔ **Manual VNC / ISO Installation** Boot into any installer: * FreeBSD / OpenBSD / NetBSD * Custom Linux distributions * Security appliances * Custom ISO images *** ## Summary | Feature | Shopping Cart | Control Panel Auto-Install | | -------------------------- | ------------- | -------------------------- | | Modern OS versions | ✔ | ✔ | | Older LTS releases | — | ✔ | | Debian 9 / Ubuntu 16.04 | — | ✔ | | Multiple Arch Linux builds | — | ✔ | | CentOS 7 | — | ✔ | | Windows 10 | — | ✔ | | Windows Server | ✔ | ✔ | *** ## 📎 Related Articles * [How to Install a Custom Image using Cloud-Init](https://docs.edbb.com/vps-management/cloud-init-vps-installation) * [Reinstall Your VPS](https://docs.edbb.com/vps-management/autoinstall-reinstall-install-vps-linux-windows) * [Install MikroTik RouterOS (CHR)](https://docs.edbb.com/advanced-setup-guides/script-based-mikrotik-router-os-installation-guide-winbox) *** # Power Cycle or Reboot a VPS Source: https://docs.edbb.com/vps-management/power-cycle-or-reboot-a-vps Control VPS power states from the EDBB Control Panel—restart, stop, or start with a couple of clicks. Prefer graceful reboots whenever possible: run sudo shutdown -h now or sudo halt inside Linux (or the equivalent command in Windows), then start the VPS from the Control Panel. This keeps filesystems and services healthy before you resort to a forced power cycle. ## Restart a Running VPS Sign in to the EDBB Control Panel, go to Services, and select the VPS you want to reboot. Click the arrow next to the green Server On button and select Restart Server. The VPS powers off and back on in one action. Restart server menu Restart performs an immediate power cycle at the hypervisor level. If the operating system still responds, run its built-in reboot command first for a graceful shutdown. *** ## Stop VPS From the same dropdown next to Server On, choose Stop Server to shut the VPS down. The service status switches to Stopped once the hypervisor powers it off. Console access ends immediately. Restart server menu *** ## Start VPS When the instance is stopped, the button turns blue and reads Start Server. Click it to boot the VM. Start server after shutdown Once the status changes to Running, reopen the console or reconnect over SSH/RDP to resume work. Stop is equivalent to pulling the power cable. Use it only if the guest OS no longer reacts to `shutdown` or `poweroff` commands. # Set New Linux Root Password on your EDBB VPS Source: https://docs.edbb.com/vps-management/reset-root-password-linux Use the EDBB password-helper ISO to reset your Linux root password ## Reset Root Password with the Helper ISO Every EDBB VPS ships with a password-helper ISO. Booting from it lets you assign a new root password without reinstalling the operating system or touching your disks. *** ## Before You Start Confirm you can sign in to the EDBB Control Panel . All steps happen from the service Control Panel. Plan a brief outage. The VPS reboots twice—once to load the helper ISO, once to return to disk. Generate a strong credential (use a password manager) so you can paste it the moment the helper prompts for input. *** ## Step 1 – Open the Control Panel Sign in to the EDBB Control Panel, go to Services , and select the VPS that needs a fresh root password. Make sure the VPS is running. The helper flow reboots automatically—no manual shutdown is required. *** ## Step 2 – Boot from the Password Helper ISO In the quick action column on the left, expand the red VNC Off button and choose Enable VNC . If you need extra guidance, see the VNC guide . Switch to the Installation tab at the top of the service view, then click the ISO Boot sub-tab. Select 1\_Password-Reset-Helper.iso , tick Force reset & boot from the selected ISO , and click Mount ISO . Launch the built-in console (or your preferred VNC client) to watch the helper boot. Password-Reset-Helper *** ## Step 3 – Set the New Root Password 1. Click inside the console window to capture the keyboard. 2. Wait until the helper finishes loading—you’ll see the on-screen prompt. Reset Linux Password 3. Enter the new root password and press **Enter**. Reset Linux Password 4. Re-enter the password to confirm. A success message appears. Reset Linux Password 5. Press **Enter** again. The helper automatically unmounts itself and reboots the VPS from disk. Reset Linux Password 6. Wait for the operating system to boot, then log in with the new root password to verify the change. Reset Linux Password Write the password to your manager immediately—EDBB does not resend credentials. Treat the helper ISO as a temporary tool; leave it mounted only while you complete the reset. *** ## Step 4 – Return to Normal Boot Back in the Installation → ISO Boot tab, click Unmount so the VPS boots from disk next time. Turn VNC back off if it is only needed for recovery. Store the new password in your team’s password manager and share it only with trusted administrators. *** ## Aftercare Checklist * Replace password authentication with SSH keys once you confirm access. * Review sudo/root accounts regularly to ensure they’re still required. * Keep a copy of this playbook in your team’s incident response runbook for quick reference. With the helper ISO unmounted and the new credential saved, your EDBB VPS is back under your control. # Set New Windows Administrator Password Source: https://docs.edbb.com/vps-management/reset-windows-admin-password Boot the Windows password-helper ISO, clear the Administrator password, and assign a new Password in a few minutes. ## Reset the Windows Administrator Password Every EDBB Windows VPS includes a password-helper ISO. Booting from it lets you clear the local SAM database and set a new Administrator password without reinstalling the operating system. *** ## Before You Begin Confirm you can sign in to the EDBB Control Panel. You’ll manage the entire workflow from the service Control Panel. Allow a short maintenance window—the VPS reboots once into the helper ISO and once back into Windows. Prepare a strong replacement password in your manager so you can paste it the moment Windows unlocks. *** ## Step 1 – Open the VPS Control Panel Sign in to the EDBB Control Panel, go to Services, and open the Windows VPS that needs recovery. Ensure the VPS is running. The helper workflow uses an automated reboot—no manual shutdown required. *** ## Step 2 – Boot from the Password Helper ISO In the quick action column, expand the red VNC Off button and choose Enable VNC. See the VNC guide if you need extra help. Switch to the Installation tab along the top, then select the ISO Boot sub-tab. Pick 1\_Password-Reset-Helper.iso, tick Force reset & boot from the selected ISO, and click Mount ISO. Click Open Console to launch the portal console (or use your preferred VNC client) and watch the helper environment boot. Reset Windows Password *** ## Step 3 – Clear the Administrator Password 1. Click inside the console window so keyboard input is captured. 2. Wait for the helper menu to appear. Reset Windows Password 3. Press **Enter**, type `1` for **Reset Administrator password**, and press **Enter** again. Reset Windows Password 4. Type `q` to quit the user editor and hit **Enter**. Reset Windows Password 5. Enter `y` to save the changes and press **Enter** once more. Reset Windows Password 6. Accept the confirmation to unmount the ISO and reboot. Reset Windows Password The VPS restarts automatically and boots back into Windows with the Administrator password cleared. Store the new password immediately—EDBB does not resend credentials. Treat the helper ISO as temporary; leave it mounted only while you complete the reset. *** ## Step 4 – Sign In and Set a New Password 1. After the reboot, Windows signs in without asking for a password. 2. Launch **Command Prompt** as Administrator. Reset Windows Password 3. Run the following command, replacing `NewStrongPassword!` with your chosen value: ```shell theme={"system"} net user Administrator "NewStrongPassword!" ``` Reset Windows Password 4. Close the command window, log off, and sign back in with the new Administrator password to confirm the change. *** ## Step 5 – Return to Normal Boot Back in Installation → ISO Boot, click Unmount so Windows boots from disk next time. Toggle VNC back off if you only needed it for the reset. Store the new credential in your password manager and update any internal runbooks. *** ## Aftercare Tips * Enable multi-factor authentication for administrative users where possible. * Audit local accounts periodically and remove access for former staff or contractors. * Keep this helper ISO workflow in your incident response plan for future reference. You have now restored Administrator access to your Windows VPS without reinstallation. # Understand the System Configuration Dialog Source: https://docs.edbb.com/vps-management/system-configuration-dialog Tune CPU, boot, storage, network, and display settings for your EDBB VPS using the System Configuration dialog. ## System Configuration Overview The System Configuration dialog controls how the hypervisor presents hardware to your VPS. Changes typically require a reboot—save your work before applying them. *** ## Accessing the Dialog Sign in to the EDBB Control Panel, open Services, and select the VPS you want to adjust. Click on the Settings tab. The dialog opens with tabs for each hardware category. settings *** ## Key Settings Controls how long the boot menu appears at startup. 5 seconds offers a brief window to select alternate boot devices. Choose how virtual CPUs are exposed—Multi-Core for efficiency, or Multi-Socket if legacy software requires it. Set Host CPU Passthrough to expose advanced instruction sets unless an OS needs a more generic model. Pick Cirrus for broad compatibility or QXL if you use SPICE-aware systems and need smoother graphics. Virtio delivers best performance (Windows may need drivers). Use IDE for legacy guests or RouterOS. Choose Virtio for high throughput, E1000 for broad compatibility, or RTL8139 when legacy OS support is required. Match the console keyboard layout (e.g., en-us, de, fr) to your physical keyboard. Add a friendly label to help identify the VPS inside the client area (e.g., prod-web-fra). If Private VLAN is enabled, select the VLAN ID to place this VPS on an isolated network segment. *** ## 🆕 Boot Mode and TPM The System Configuration dialog also lets you control how your VPS boots and whether a Trusted Platform Module (TPM) is available. Choose between BIOS and UEFI firmware.
  • BIOS: Maximum compatibility with legacy operating systems.
  • UEFI: Required for modern features such as Secure Boot and newer OS releases.
 Enable or disable a virtual TPM device.
  • Disabled: Default, widest compatibility.
  • Software TPM (vTPM): Needed for certain modern OS requirements.
 *** ### Default behavior * BIOS and TPM disabled are selected by default to ensure maximum compatibility across operating systems. *** ### Important considerations * Many operating systems are not compatible with UEFI and may fail to boot if switched. * Some modern systems, such as Windows 11, require UEFI and TPM to install and run. *** ### How settings are applied * Auto-installers automatically select the correct Boot Mode and TPM configuration. * Manual configuration is mainly relevant when: * Using custom images * Booting from an ISO Not sure which option to choose? In most cases, leaving the default settings unchanged is the safest approach unless your OS explicitly requires UEFI or TPM. 👉 For detailed guidance, see:\ [**UEFI vs BIOS & vTPM explained**](/vps-management/efi-vs-bios-and-tpm) *** ## Apply Changes Adjust the relevant fields and click Apply. The dialog closes once the settings are stored. Most hardware changes need a restart. Use the Server On menu to reboot the VPS so the new configuration takes effect. Switching disk or network drivers can make the guest OS unbootable if drivers aren’t installed. Confirm driver support before applying changes. You’re ready to tailor the virtual hardware for your workload while staying within the EDBB Control Panel. # EDBB VPS Control Panel Source: https://docs.edbb.com/vps-management/vps-control-panel Meet your all-new VPS control panel: Intuitive Dashboard, Reinstall, Power Management, Driver Settings, Traffic Pool, Resource- and Plan-Upgrades ## Meet your VPS Control Panel Our redesigned control panel splits daily tasks into tabs: **Dashboard, Installation, Traffic, Settings, rDNS, Network, Upgrades** while a quick-action column on the left keeps power and console controls only one click away. EDBB VPS Control Panel *** ## Quick Actions - Console Access The green Server On button handles shutdowns and reboots. Open the dropdown to Stop or Restart your machine. Flip VNC on only when you need it. The button turns green while VNC is enabled, reminding you to disable it once remote work is finished. Launch the embedded noVNC viewer instantly. No extra navigation. Perfect for watching reinstalls, entering rescue environments, or capturing screenshots. Button in greyed-out when VNC is off. *** ## Control Panel Highlights The right-hand sidebar lists status, location, primary IPv4/IPv6 (with copy buttons), installed OS, Support PIN, billing cycle, and renewal dates. Check the latest desktop image before connecting via RDP or VNC. Use it to confirm installs completed or login prompts are ready. Monitor consumed vs. allocated traffic. The dial shows percentage used, remaining traffic, real values in GB, and the next refill date so you can plan ahead. An info banner warns when traffic is low or fully used. See global pool log and balance sheet, hydration history, trigger manual hydration, TopUp traffic pool links. An info banner warns when auto hydration isn't configured or traffic pool is empty/unused. Shortcut buttons for Reinstall and IP Change now sit beneath the Control Panel cards. Use them to reinstall your OS or initiate random or bespoke IP address changes. The green Upgrade Plan button starts a plan upgrade; the red Request Cancellation button opens the guided termination dialogue. The "Upgrades" Tab allows for plan-upgrades and resource upgrades (adding additional IP addresses, RAM, vCPU, drive boost) Displays all additional resources and upgrades applied to your VPS: * **Additional IPs:** shows the number of extra IPv4 addresses assigned. * **Drive Size Boost:** total extra disk space added to your main storage. * **RAM Upgrade:** amount of extra memory allocated. * **vCPU Upgrade:** number of additional CPU cores or sockets. *** ## Tabs for Installation - Networking * **Installation** – start AutoInstall for Linux or Windows, mount helper ISOs, review Cloud-Init status, or upload custom media. * **Traffic** – inspect per-service usage graphs, refill timers, and the traffic pool ledger. * **Settings** – adjust CPU sockets vs. cores, BIOS type, boot order, NIC model, and keyboard layout. * **rDNS** – manage IPv4/IPv6 PTR records with instant validation. * **Network** – copy your IPv4/IPv6 assignments and gateways at a glance. * **⭐ Upgrades** – order add-on IPv4 addresses, RAM/CPU boosts, or full plan upgrades directly—no need to message Support. Bookmark the EDBB Control Panel. After signing in, open the top-right Account menu, choose Security Settings, and switch on multi-factor authentication to lock down access. # How to Find and Use Your EDBB Support PIN Source: https://docs.edbb.com/vps-management/your-support-pin Locate the Support PIN in the control panel or welcome email and understand when you may need it. ## Locate Your Support PIN The Support PIN is used to verify account ownership when requesting sensitive service changes or contacting support regarding your VPS. *** ## Find the PIN in Your Welcome Email After ordering a VPS, EDBB automatically sends a credentials email containing your server details and Support PIN. Look for one of these email subjects: * **EDBB: Your Linux VPS Credentials** * **EDBB: Your Windows VPS Credentials** The Support PIN appears inside the **Plan Details** section together with your **KVM ID** and VPS information. *** ## Find the PIN in the VPS Control Panel Sign in to the EDBB Control Panel and open the VPS from Services. The Summary section displays important VPS details including the KVM ID, hostname, operating system, and your Support PIN. Save the PIN in a password manager or internal documentation system so it is available when needed. Support PIN summary card in the portal *** ## When You May Need the Support PIN You may be asked to provide the Support PIN for requests such as: * 🔐 Ownership verification * 🛠️ VPS-related configuration changes * 🌐 IP or rDNS modifications * 🚨 Security or abuse investigations * 💳 Billing-related account validation Providing the PIN together with your initial request helps speed up verification and reduces delays. *** ## Security Recommendations Treat the Support PIN like a password and avoid sharing it publicly. Only provide the PIN directly to authorized EDBB support staff when requested. If you cannot locate your PIN, contact support through the online messenger or by email for assistance If you contact support regarding a VPS issue, including the VPS ID and Support PIN in your first message can help the request get processed faster. # Windows Remote Desktop Access Source: https://docs.edbb.com/windows-remote-desktop Launch Remote Desktop from Windows or macOS to reach your EDBB Windows VPS in a secure graphical session. ## Connect to Your Windows VPS Remote Desktop Protocol (RDP) delivers full graphical control of your Windows VPS. Bring the server’s IPv4 address, the Administrator password you set in the portal, and a stable network connection. Need to deploy Windows first? Reinstall from the EDBB Control Panel with the OS reinstall guide. *** ## Why Use RDP Interact with the VPS as if you were sitting in front of the console—perfect for GUI apps, MMC tools, and quick configuration checks. RDP sessions are encrypted end-to-end. Combine it with the portal’s one-time console access for password resets or emergency recovery. Microsoft ships native clients for Windows and macOS, and open-source alternatives exist for Linux—use whichever device you prefer. *** ## Connect from Windows Desktop Press the Windows key, type Remote Desktop Connection, and launch the desktop app. Prefer a shortcut? Press Win + R, enter mstsc, then click OK. Open RDP client on Windows desktop In the Computer field, paste the IPv4 address (or hostname) from your welcome email. Click Show Options to expand the dialogue before you connect. Enter the VPS IPv4 in the Computer field Unless you created a custom user, type Administrator. Leave “Ask for credentials every time” enabled if multiple people share the workstation. Enter Administrator as the username Click Connect, enter the VPS password, and accept the certificate warning. Tick “Don’t ask me again” once you trust the fingerprint so the prompt stays hidden next time. Password prompt and certificate warning Once authenticated, the Windows desktop loads and you can begin managing your VPS. Close the session any time via **Start → Sign out** or by closing the RDP window. *** ## macOS Client (Microsoft Windows App) Download the free client (formerly Microsoft Remote Desktop) from the Mac App Store. Microsoft Windows App listing in the Mac App Store Open the app, click the + button, choose Add PC, and enter the VPS IPv4 address. Give it a friendly name so you recognise it later. Add PC window showing IP entry and friendly name Select Administrator (or your custom user). Save the connection and double-click the tile to launch it. Saved connection tile ready to launch macOS will ask about certificates and optionally keychain storage—press Continue. Enter the password and you’ll land on the Windows desktop. Certificate prompt during first RDP connection on macOS Pro tip: If you’re using a MacBook, enable “Fit session to window” in the connection settings for a smoother Retina experience. Windows desktop reached via Microsoft Windows App on macOS *** ## Keep RDP Secure * Rotate the Administrator password regularly and store it in a password manager. * Use the portal VNC console to disable/enable RDP if you ever need to lock access quickly. * Maintain Windows Updates (`Settings → Windows Update`) so security patches install promptly.