> ## Documentation Index
> Fetch the complete documentation index at: https://docs.edbb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Find and Use Your EDBB Support PIN

> Locate the Support PIN in the control panel or welcome email and understand when you may need it.

## Locate Your Support PIN

<Info>
  The Support PIN is used to verify account ownership when requesting sensitive
  service changes or contacting support regarding your VPS.
</Info>

***

## Find the PIN in Your Welcome Email

After ordering a VPS, EDBB automatically sends a credentials email containing your server details and Support PIN.

Look for one of these email subjects:

* **EDBB: Your Linux VPS Credentials**
* **EDBB: Your Windows VPS Credentials**

The Support PIN appears inside the **Plan Details** section together with your **KVM ID** and VPS information.

***

## Find the PIN in the VPS Control Panel

<Steps>
  <Step title="Open your VPS summary">
    Sign in to the <a href="https://my.edbb.com/clientarea.php" target="_blank" rel="noreferrer">EDBB Control Panel</a> and open the VPS from <strong>Services</strong>.
  </Step>

  <Step title="Check the Summary card">
    The <strong>Summary</strong> section displays important VPS details including the KVM ID, hostname, operating system, and your Support PIN.
  </Step>

  <Step title="Store it safely">
    Save the PIN in a password manager or internal documentation system so it is available when needed.
  </Step>
</Steps>

<img src="https://mintcdn.com/edbackboneco/6MSQb3s7ohtG7kzq/assets/vps-support-pin.png?fit=max&auto=format&n=6MSQb3s7ohtG7kzq&q=85&s=e613e22d965c2b9ce388c435e10a6f0c" alt="Support PIN summary card in the portal" width="618" height="1144" data-path="assets/vps-support-pin.png" />

***

## When You May Need the Support PIN

You may be asked to provide the Support PIN for requests such as:

* 🔐 Ownership verification
* 🛠️ VPS-related configuration changes
* 🌐 IP or rDNS modifications
* 🚨 Security or abuse investigations
* 💳 Billing-related account validation

Providing the PIN together with your initial request helps speed up verification and reduces delays.

***

## Security Recommendations

<CardGroup cols={3}>
  <Card title="🔒 Keep it private">
    Treat the Support PIN like a password and avoid sharing it publicly.
  </Card>

  <Card title="👥 Share carefully">
    Only provide the PIN directly to authorized EDBB support staff when requested.
  </Card>

  <Card title="⚠️ Lost access?">
    If you cannot locate your PIN, contact support through the online messenger or by email for assistance
  </Card>
</CardGroup>

If you contact support regarding a VPS issue, including the VPS ID and Support PIN in your first message can help the request get processed faster.