> ## Documentation Index
> Fetch the complete documentation index at: https://docs.edbb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# VPS IP Not Reachable from My Country

> Test reachability from multiple regions and request a complimentary IP change within 24 hours if your EDBB VPS IP is blocked locally.

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## First Confirm the Scope

<Info>
  Regional carriers or national firewalls sometimes filter specific IPv4 ranges. Before requesting changes, confirm whether the problem only affects your local network or if it is widespread.
</Info>

## Verify the Scope of the Issue

<Steps>
  <Step title="Test from alternate networks">
    Try a mobile hotspot, a second ISP, or a trusted VPN. If those succeed, the block likely sits with your primary provider.
  </Step>

  <Step title="Check from other regions">
    Ask colleagues abroad or use external monitors (Looking Glass, latency tools) to ping the IP from multiple countries.
  </Step>

  <Step title="Document your findings">
    Capture traceroute/WinMTR output and note timestamps. This evidence speeds up any follow-up with EDBB or upstream carriers.
  </Step>
</Steps>

## Request a Replacement IP

Within the first 24 hours of provisioning, EDBB will swap the primary IPv4 once at no cost.

* Contact Support via the messenger or email with your VPS identifier.
* Attach the reachability tests showing where the IP is blocked.
* Once approved, the Control Panel replaces the address—reinstall the VPS or apply the new configuration manually so services resume.

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## Mitigation Tips

* Update DNS records and application allow-lists with the replacement IP promptly.
* Where available, leverage a CDN or proxy with PoPs in your target region to absorb filtering.
* Maintain standby nodes in alternate jurisdictions as part of your continuity plan.