> ## Documentation Index
> Fetch the complete documentation index at: https://docs.edbb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Data Processing Agreement (DPA)

> Download the EDBB DPA, obtain a countersigned copy and understand our policy on bespoke amendments.

Our Data Processing Agreement (DPA) sets out the contractual data protection provisions for unmanaged VPS hosting provided by **ED BACKBONE & CO, trading as EDBB**.

It covers security measures, data locations, retention and deletion, and each party's responsibilities. **EDGBL Ltd.** is named as our infrastructure subprocessor. EDBB remains responsible to you for its obligations under the DPA.

## Download and sign the agreement

1. Visit [edbb.com/dpa](https://www.edbb.com/dpa) and download the current English PDF.
2. Complete the customer details and sign the agreement.
3. Email the completed, signed PDF to [support@edbb.com](mailto:support@edbb.com?subject=EDBB%20DPA%20-%20signature).
4. We will countersign the agreement and return a copy for your records.

The English PDF is the contractual document. This guide and the website FAQs explain the process and do not amend the agreement. Downloading the PDF alone does not conclude an agreement.

## Can the DPA be amended for my organisation?

Our DPA reflects the infrastructure, security measures and automated processes used to deliver our VPS services consistently to all customers. We therefore provide it on standard terms and **do not negotiate or accept customer-specific amendments, alternative DPA templates or additional contractual commitments**.

We do not implement individual workflows or changes to system behaviour for particular customers, including different retention periods or deletion procedures. Please review the agreement before signing to ensure that the service meets your organisation's requirements.

Thank you for understanding that this consistent approach allows us to keep our contractual commitments aligned with how our services operate.

## Further information

The [DPA page](https://www.edbb.com/dpa) includes answers to common questions about infrastructure access, subprocessors, security responsibilities and data deletion.

* [Data retention periods](https://docs.edbb.com/faq/billing-lifecycle/data-retention-period.md)
* [VPS billing workflow](https://docs.edbb.com/faq/billing-lifecycle/billing-workflow.md)

For signed agreements, privacy requests and incident reports, contact **[support@edbb.com](mailto:support@edbb.com)**.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.