> ## Documentation Index
> Fetch the complete documentation index at: https://docs.edbb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Blocked Cryptocurrency Payment

> If Cryptomus flags a payment as suspicious, complete the compliance questionnaire or contact their support with your TXID.

## Why Payments Are Blocked

<Info>
  Cryptomus uses AML and risk scoring to analyse every transfer. If a transaction looks suspicious, they pause settlement until the sender proves the funds are legitimate.
</Info>

## What to Do

<Steps>
  <Step title="Complete the questionnaire">
    Provide the requested details on-screen (source of funds, wallet type, business purpose).
  </Step>

  <Step title="Have the TXID ready">
    You’ll need the transaction hash for any follow-up.
  </Step>

  <Step title="Escalate if needed">
    Contact Cryptomus directly via Telegram <a href="https://t.me/cryptomussupport" target="_blank" rel="noreferrer">@cryptomussupport</a> or email <a href="mailto:support@cryptomus.com">[support@cryptomus.com](mailto:support@cryptomus.com)</a> (06:00–21:00 UTC).
  </Step>
</Steps>

Once the review is complete, Cryptomus either releases the payment to EDBB or refunds it to your wallet. If you need us to check the invoice status, reach out via the portal messenger or email with the TXID and invoice number.