> ## Documentation Index
> Fetch the complete documentation index at: https://docs.edbb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# VPS Billing Workflow

> The document outlines the automated billing procedure for EDBB VPS services, including invoice generation, credit card captures, friendly and overdue reminders, service suspension, termination and data deletion.

## Simplified VPS Billing Workflow

This timetable shows when we send invoices, reminders, when we suspend services, terminate plans, and when we delete VPS from our disks if an invoice does not receive its payment.

| **Day** | **Event**             | **Action**                                                        |
| ------- | --------------------- | ----------------------------------------------------------------- |
| -7d     | 🟢 Invoice Created    | Invoice is generated and sent                                     |
| -6d     | 🟢 Credit Card Charge | Automatic attempt to charge your card                             |
| -2d     | 🟢 Friendly Reminder  | First unpaid reminder sent                                        |
| 0       | 🟡 Due Date           | Payment is due                                                    |
| +1d     | 🟡 Overdue Reminder 1 | First overdue reminder                                            |
| +2d     | 🟡 Overdue Reminder 2 | Second overdue reminder                                           |
| +3d     | 🟡 Overdue Reminder 3 | Third overdue reminder                                            |
| +7d     | 🟠 Service Suspension | VPS service powers down                                           |
| +14d    | 🔴 Termination        | VPS agreement ends (service no longer active, data still present) |
| +20d    | 🔴 Data Deletion      | All VPS data permanently removed (and invoice is cancelled)       |

## Service Recovery Options

### **✅ Your Invoice shows Unpaid**

**Service recovery is possible!**

Proceed with the payment of your invoice, your service will reactivate automatically. <img src="https://mintcdn.com/edbackboneco/zYSrJ2bFWE_Sezdg/assets/invoice-status-unpaid-cropped.webp?fit=max&auto=format&n=zYSrJ2bFWE_Sezdg&q=85&s=aecfffd6c5fdba41fc8296669903d936" alt="Billing WorkflowInvoice timing, payment reminders,..." width="600" height="250" data-path="assets/invoice-status-unpaid-cropped.webp" />

### **❌ If Your Invoice is Cancelled**

#### Service Recovery is Not Available

If your invoice shows as **CANCELLED**, **recovery is NOT possible**.

Your VPS and **all data have been deleted** **(6 days after termination)**

<img src="https://mintcdn.com/edbackboneco/zYSrJ2bFWE_Sezdg/assets/invoice-status-cancelled-cropped.webp?fit=max&auto=format&n=zYSrJ2bFWE_Sezdg&q=85&s=e3e59a6770c8873c586311019a4aeac2" alt="Billing WorkflowInvoice timing, payment reminders,..." width="600" height="250" data-path="assets/invoice-status-cancelled-cropped.webp" />

***

<Note>
  ## **Client Responsibility Notice**

  VPS customers are solely responsible for:

  * Managing their virtual machines
  * Creating regular backups of their servers
  * Securing all important data
  * Keeping payment methods updated to avoid suspension and deletion

  EDBB strongly recommends maintaining backups of all critical information.
</Note>